Transition Coordinator Team Lead

2 weeks ago

Bristol, United States Connecticut Community Care Full time
SUMMARY

The Transition Coordinator (TC) Team Lead functions as the resource to other Transition Coordinator team members with the responsibility of working with clients, families, providers and other staff. The TC Team Lead provides support to the Manager, Clinical Operations with hiring, training and retention of Transition Coordinators. Performs all duties in a manner that fosters the achievement of the organization's mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

KEY RESPONSIBILITIES
  1. Coordinates, manages and implements internal tracking tools and workflows to ensure quality and accuracy.
  2. Serves as a mentor and resource to Transition Coordinators to include ongoing training, case reviews, and shadowing/training of newly hired Transition Coordinators.
  3. Tracks, records and reports on Transition Coordinator related successes, failures, and areas for improvement.
  4. Works with manager to monitor individual progress and assist in skill development or training when necessary.
  5. Performs Transition Coordinator tasks including transitioning consumers, meeting with consumers, their families, and facility social workers, gathering identifications, and assisting with applications for state and federal programs.
  6. Monitors, tracks and documents process improvement strategies.
  7. Maintains, updates and continually develops Transition Coordination training manuals.
  8. Attends and/or facilitates meetings and trainings as required.
  9. Performs other related duties as assigned.
COMPETENCIES
  • Assertiveness: Communicates position directly and honestly while demonstrating respect for others.
  • Client Focus: Builds effective relationships with clients, identifies client expectations, tries to see issues from their point of view; offers practical solutions to problems.
  • Decision Making Skills: Gathers and analyzes information, considers consequences, and arrives at a timely decision that meets organizational goals.
  • Diversity: Fosters an environment of belonging and inclusion. Values cultural, ethnic, racial and gender diversity. Committed to equity.
  • Ethics & Integrity: Makes decisions and conducts self-consistent with organization principles.
  • Leading: Makes others want to work with him/her. Recognizes others' internal motivators.
  • Listening: Supports speakers and interprets their messages in such a way that effective communication takes place.
  • Personal Accountability: Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame.
  • Team Building: Recognizes and builds on strengths of others. Looks for ways to build positive relationships on the work team. Demonstrates trust and respect for others.
  • Time Management: Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.
Requirements

QUALIFICATIONS

Education
  • High School Diploma or equivalent; Bachelor's Degree in Marketing, Human Services or related field preferred.
Experience
  • Demonstrated success in Transition Coordinator role at CCC.
  • Knowledge of community and housing resources in Connecticut, with the ability to understand and articulate multiple programs.
  • Strong communication skills, both written and verbal.
  • Ability to keep organized and work effectively in a fast-paced, dynamic environment.
  • Proficiency with computer programs, especially Microsoft Office suite.
  • Knowledge of the Independent Living philosophy is helpful.
  • Familiarity with the needs of a geriatric population is helpful.
  • Familiarity with general office procedures, equipment, and telephones.
Other
  • Reliable transportation, valid driver's license and current automobile insurance.
  • CCCI Job Code: 6206


Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity
  1. Bending 10%
  2. Climbing (e.g. stairs) 10%
  3. Keyboarding 20%
  4. Kneeling 10%
  5. Lifting (indicate maximum weight to be lifted) 50lbs.
  6. Reaching 15%
  7. Sitting 10%
  8. Standing 60%
  9. Using Telephone 15%
  10. Walking 30%

Work Environment (a brief description)

Work is performed primarily in an office environment but may also include visiting client in hospitals, nursing homes and other locations. By nature of work assigned, employee may be at risk to blood borne pathogens. Personal protective equipment (PPE) may be required for some duties. Contact with staff from other departments likely.

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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