Front Desk Receptionist-Therapy office
2 months ago
The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.
Summary of tasks
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
- Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
- Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules next appointments and reschedules any patient appointments.
- Collects patient payments and records these payments on a daily batch sheet for billing.
- Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
- Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
- Protects patient's rights by maintaining confidentiality of personal and financial information.
- Keeps office supplies within the clinic adequately stocked by anticipating inventory.
- High school diploma or equivalent
- 2 years of relevant experience scheduling in a medical office environment
- Thorough understanding of medical office workflows
- 1 year of experience working with EHR
- Experience in Family Medicine and/or Orthopedics is a plus
- Communication
- Multi-tasker
- Attention to detail
- Ability to work in a fast pace environment
- Teamwork / Collaboration
- Ability and desire to learn new things and improve processes
- Ability to listen and understand patient and provider concerns
- Self and situational awareness
Salary: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Clinic
- Medical office
- Primary Care
- Radiology
- Physical Therapy
- Monday to Friday
- Please list the rate of pay you are looking for.
- High school or equivalent (Preferred)
- Customer service: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
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