Patient Access Representative II
2 weeks ago
We are so glad you are interested in joining Sutter HealthOrganization:MPHS-Mills-Peninsula Medical CenterPosition Overview:Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.Job Description:These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).JOB ACCOUNTABILITIES:OPERATIONS:•Greets patients/family members and obtains and/or verifies demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient/guarantor information in the patient registration/accounting systems, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.•Utilizes inputs to authenticate and register patients for service delivery for patients who have registered through the Patient Access Center; for those who are not registered, completes the end-to-end process of registration through close-out for service delivery.•Obtains and processes signed physician orders.•Maintains assigned work queue.•Conducts insurance eligibility/benefit verification, referral/authorization, and financial education on designated accounts.•Calculates estimated patient liability, informs patient/guarantor and actively collects appropriate patient liabilities, including co-payments, deductibles, and deposits at time of service and/or processes patient payments, accepts payments on prior services.•Refers appropriate cases to financial counseling for follow-up and consultation.•Executes other duties as assigned, such as cashiering, bed management, and communications operator.•Enhances the patient experience throughout all patient interactions, which will be face-to-face or by other means of communication demonstrating knowledge of Sutter's Health system and service offerings.CONTINUOUS IMPROVEMENT:•Supports the implementation of programs, policies, initiatives, and tools.•Contributes ideas and actions towards the continuous improvement of Patient Access related processes within area of influence.PEOPLE DEVELOPMENT:•Adaptable to learning new processes, concepts, and skills Seeks and responds to regular performance feedback from team lead; provides upward feedback as needed.RELATIONSHIP MANAGEMENT:•Maintains positive work relationships with members of other teams to communicate effectively and to ensure compliance with cross-team responsibilities.Assists in ensuring efforts of the team to support building strong peer-to-peer relationships.PATIENT SATISFACTION:•Performs revenue cycle tasks necessary to ensure compliance and exceptional customer service.•Authenticates patient identity throughout all processes.•May provide directional support to patients and/or family members.•Maintains knowledge of applicable Federal, State, and local laws and regulations, Standards of Conduct, Standards of Behavior, as well as Sutter policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.•Meet the department monthly cash goal.EDUCATION:HS Diploma or General Education Diploma (GED)TYPICAL EXPERIENCE:1 year of recent relevant experience.SKILLS AND KNOWLEDGE:General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.Working knowledge and understanding of insurance and medical terminology.Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.Possess verbal and written communication and active listening skills.Accuracy and attentiveness to detail.Decision making and problem-solving skills.Must be able to work concurrently on a variety of tasks/projects in diverse environment.Ability to meet or exceed targeted customer service, productivity and quality standards.Computer proficiency skills.Requires the ability to work with and maintain confidential information.PHYSICAL ACTIVITIES AND REQUIREMENTS:See required physical demands, mental components, visual activities & working conditions at the following link: Job RequirementsJob Shift:VariedSchedule:Per Diem/CasualShift Hours:8/10 BlendedDays of the Week:VariableWeekend Requirements:Every other WeekendBenefits:NoUnions:NoPosition Status:Non-ExemptWeekly Hours:0Employee Status:Per Diem/CasualNumber of Openings:1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $31.74 to $39.67 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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Patient Services Representative Ii, Float
1 month ago
Burlingame, United States Sutter Health Full time**Organization**: PAMF-Palo Alto Medical Foundation MPD **Position Overview**: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)....
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Patient Services Representative II, Float
7 days ago
Burlingame, United States Sutter Health Full timeWe are so glad you are interested in joining Sutter Health!Organization:PAMF-Palo Alto Medical Foundation MPDPosition Overview:Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules...
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Patient Services Representative II, Float
3 weeks ago
Burlingame, United States Sutter Health Full timeWe are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation MPD Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules...
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Burlingame, United States Sutter Health Full time**Organization**: PAMF-Palo Alto Medical Foundation MPD **Position Overview**: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)....
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Level II
4 days ago
Burlingame, California, United States Sutter Health Full timeSutter Health is seeking a Speech Language Pathologist Level II for a job in Burlingame, California. Job Description & RequirementsSpecialty: Speech Language PathologistDiscipline: TherapyStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter HealthOrganization:MPHS-Mills-Peninsula Medical CenterPosition...
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Aesthetic Sales Representative
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Level II
5 days ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Physical Therapist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical CenterPosition Overview:Responsible...
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Clinical Effectiveness Consultant II
4 days ago
Burlingame, United States Sutter Health Full timeClinical Effectiveness Consultant II (Quality) page is loaded Clinical Effectiveness Consultant II (Quality) Apply locations Burlingame time type Part time posted on Posted 19 Days Ago job requisition id R-67114 We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula Medical Center Position Overview: Serves as primary...
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Level II
2 weeks ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Occupational Therapist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Occupational TherapistDiscipline: TherapyStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical CenterPosition...
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Level II
5 days ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Speech Language Pathologist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Speech Language PathologistDiscipline: TherapyStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical CenterPosition...
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Level II
4 days ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Radiology Technologist Level II for a job in Burlingame, California. Job Description & Requirements Specialty: Radiology Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula...
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Level II
1 day ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Radiology Technologist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical...
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Level II
19 hours ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Radiology Technologist Level II for a job in Burlingame, California. Job Description & Requirements Specialty: Radiology Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula...
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Level II
1 day ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Radiology Technologist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical...
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Sales Representative
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Burlingame, United States Kenneth Brown Agency Full timeJob DescriptionJob DescriptionKenneth Brown Agency is thrilled to introduce an exciting opportunity in the dynamic field of Sales.Insights from Our Partner: Consistently recognized as a Top Company Culture by Entrepreneur Magazine, our company maintains stellar employee ratings on both Glassdoor and Indeed. We've earned glowing reviews from reputable...
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Level II
1 day ago
Burlingame, United States Sutter Health Full timeSutter Health is seeking a Radiology Technologist Level II for a job in Burlingame, California.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:MPHS-Mills-Peninsula Medical...
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Level II
5 days ago
Burlingame, CA, United States Sutter Health Full timeSutter Health is seeking a Speech Language Pathologist Level II for a job in Burlingame, California. Job Description & Requirements Specialty: Speech Language Pathologist Discipline: Therapy Start Date: ASAP Duration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health! Organization: ...
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On-Site Service Representative
5 days ago
Burlingame, California, United States Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
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Level II
5 days ago
Burlingame, CA, United States Sutter Health Full timeSutter Health is seeking a Physical Therapist Level II for a job in Burlingame, California. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Date: ASAP Duration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula Medical Center ...
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Level II
1 week ago
Burlingame, CA, United States Sutter Health Full timeSutter Health is seeking a Occupational Therapist Level II for a job in Burlingame, California. Job Description & Requirements Specialty: Occupational Therapist Discipline: Therapy Start Date: ASAP Duration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula Medical...
