Director of Operations

7 days ago

Costa Mesa, United States CHAGEE USA Full time

CHAGEE (pronounced CHAH-jee) is a premium tea bar operator with over 4,000 locations globally. We are a next-generation tea beverage brand that inherits a rich cultural heritage of tea stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of Tea Culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, as the leader in tea beverages since 2017.

Through our 4,000 stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview: Elevate your career with CHAGEE as our Director of Operations. We are seeking an experienced and dynamic Operations Director to join our rapidly expanding company. The ideal candidate will have a proven track record in the beverage industry, with extensive experience in overseeing multiple facets of operations, including: employee training, quality control, general operations and new store openings. This role requires a strategic leader who can effectively integrate various functions to support and accelerate our expansion efforts.

What you'll do: General Operations: Oversee daily tea bar activities to ensure smooth operations, maintaining a focus on strategic goals and operational efficiency. Implement operational best practices across all areas. Employee Training: Develop and lead a comprehensive training program for all levels of tea bar staff, ensuring employees are well-equipped to meet the demands of their roles and deliver exceptional service. Foster a culture of continuous learning and improvement. Quality Control: Establish and maintain high standards of quality across all products and services. Implement rigorous quality control processes to ensure that every customer interaction and every product meets our high standards. New Store Opening: Lead the planning, coordination, and execution of new store openings. This includes location scouting, staffing, training, and ensuring operational readiness from day one. Strategic Integration: Serve as the central point of coordination among various departments, ensuring all functions are aligned with the company's strategic objectives.

Experience you need to be successful: Bachelor’s degree in Business Administration, Operations Management, or a related field. At least 7 years of leadership experience in the QSR beverage industry, with a strong focus on operations management. Demonstrated ability to manage and inspire teams in a fast-paced environment. Proven track record of successfully opening and managing multiple retail locations. Excellent organizational, communication, and leadership skills, with a demonstrated ability to address and solve complex operational issues. Strong analytical skills and data-driven thinking to drive efficiency and effectiveness.

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary

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