Sales Manager

2 weeks ago

Palm Springs, United States Parker Palm Springs Full time

** Sales Manager**

**Job Category****:** Sales & Marketing **Requisition Number****:** SALES001459 Showing 1 location **Job Details**

**Description**

**Sales Tasks**

* Makes outside maintenance, cold solicitation, new prospect calls and new lead follow up, as outlined in action plan.

* Responsible for qualifying all business to maximize profit potential.

* Keeping up-to-date and accurate Delphi notes and activities.

**Reporting of Information:**

* Updates 14-day arrival report with relevant groups for weekly update.

* Prepares group resumes and BEOs in adherence with the distribution schedule.

* Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits (required after the contract phase), pro formas and pre-payments.

* Conduct/assists with inter-departmental investigations on billing, client complaints and follow up as required.

**Guest Service**

* Handles all inquiries within one hour.

* Daily monitoring of correspondence to clients and other departments regarding bookings.

* Responsible for site inspections and inside appointments.

* Greets groups and has floor presence as needed.

* Responds to Bold chats.

* Confirms cut-off date, room block, meetings attendees, etc.

* Handles all group related activities from time of arrival to departure.

* On site contact for any needs or requests during program.

* Follow up on pre-arrival information; check in arrangements, billing procedures, changes and discrepancies, including post-departure questions.

* Process necessary paperwork on changes, cancellations and additions prior to arrival.

* Handles VIP reservations by tracing and confirming.

* Becomes thoroughly familiar with all clauses of clients contracts.

* Aggressively up sells clients hospitality suite requirements, VIPs, Amenities, suites, banquet food and beverage and special requests

**Team Supervision and Communication:**

* Works closely with the Front Office supervisory staff to ensure smooth group arrival and delivery of services.

* Coordinates client group activities and needs with relevant departments.

* Performs any other related duties as determined by the Asst. Director of Sales.

* Attends Resume, BEO and Sales meetings as scheduled.

**Filing Tasks:**

* Maintaining clean, accurate master files.

* Assist the Associate Director of Sales in recapping and cleaning out Delphi accounts.

* Maintain procedural paper flow, distribution and filing of contracts.

* Perform any other special tasks for a variety of events or annual projects.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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