Communications Dispatcher

3 weeks ago

New Albany, United States City of New Albany Full time

The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center.

SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job

A. *Performs all key tasks and duties of a dispatcher.
B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times.
C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers.
D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS.
E. *Provide general information to the public and refer calls to appropriate agencies.
F. *Maintain an accurate log of incoming calls service request and action taken.
G. *Test and inspect all equipment as required and immediately report any problems to management.
H. *Follow all applicable safety rules and regulations at all times.
I. *Monitor radios and/or security cameras.
J. Send all Media inquiries to the Chief of Police to handle.
K. Assist with training new personnel.
L. Performs other duties as assigned.

STANDARDS OF PERFORMANCE:

A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
B. Act independently and originate new procedures and new approaches to problems.
C. Display excellent verbal and written communication skills.
D. Maintain initiative to preserve the flow of work.
E. Ensure commitment and follow through to deadlines.
F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
G. Complete projects and/or reports in accurate and timely manner.
H. Maintain City information in a confidential manner.
I. Work as a team member.
J. Display professional appearance, warm demeanor and positive attitude.
K. Be a motivated self-starter.
L. Be accurate, efficient and organized at all times.

MENTAL AND PHYSICAL REQUIREMENTS:

A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations.
B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy.
C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times.
D. Manage multiple tasks simultaneously.
E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
F. Sit for extended periods of time.
G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions.
H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime.
I. Lift and/or move up to 10 pounds occasionally.
J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers.
L. Must speak clearly and concisely in English.
M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment.
N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats.
O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals.

WORKING ENVIRONMENT AND CONDITIONS:

A. This position requires working in the internal environment around dispatcher and/or police equipment.
B. This position requires a flexible work schedule; night and/or weekends may be required.

EDUCATION, EXPERIENCE AND TRAINING:

A. Minimum of high school diploma required; some college preferred.
B. At least three years of progressively responsible communications dispatching experience, preferred.
C. Knowledge of CAD and E911 equipment required.
D. Previous customer services experience, preferred.
E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
F. Willingness to take on additional tasks as assigned.

EQUIPMENT AND TOOLS:

This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.

  • Communications Dispatcher

    3 weeks ago

    New Albany, United States City of New Albany Full time

    Job DescriptionJob DescriptionCommunications Dispatchers respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications...

  • Communications Dispatcher

    4 weeks ago

    New Albany, United States City of New Albany Full time

    Job DescriptionJob DescriptionCommunications Dispatchers respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications...

  • Communications Dispatcher

    2 months ago

    Albany, United States Linn County Sheriff's Office Full time

    Responsible for performing fast, efficient and accurate receiving and dispatching of calls and messages from and to public safety units and personnel in the field. Duties involve the operation of complex communications equipment including microproces Communications, Dispatcher, Communication, Dispatch, Public Safety, Entry Level, Driver

  • Communications Specialist/dispatcher Crowdrx

    5 days ago

    New York, United States Access2Care Full time

    More Information about this Job: **IMMEDIATELY HIRING!** **Communications Specialist/** **Dispatcher** **FULL-TIME Opportunity** **Location: New York, New York** We're hiring **Communications Specialists/Dispatchers** to join our team at our Greater NYC Venues. This team member will coordinate and dispatch EMS and clinical resources at major events and...

  • Communications Specialist/Dispatcher CrowdRx

    4 weeks ago

    New York, United States GLOBAL MEDICAL RESPONSE Full time

    IMMEDIATELY HIRING! Communications Specialist/Dispatcher FULL-TIME Opportunity Location: New York, New York We're hiring Communications Specialists/Dispatchers to join our team at our Greater NYC Venues. This team member will coordinate and dispatch EMS and clinical resources at major events and venues often while operating in event operation centers...

  • Communications Specialist/Dispatcher CrowdRx

    3 weeks ago

    New York, United States GLOBAL MEDICAL RESPONSE Full time

    IMMEDIATELY HIRING! Communications Specialist/Dispatcher FULL-TIME Opportunity Location: New York, New York We're hiring Communications Specialists/Dispatchers to join our team at our Greater NYC Venues. This team member will coordinate and dispatch EMS and clinical resources at major events and venues often while operating in event operation centers...

  • Dispatcher

    2 weeks ago

    Albany, United States City of Albany, NY Full time

    **DISTINGUISHING FEATURES OF THE CLASS**: Receives, transmits and records radio and telephone messages. This is a responsible, skilled position on an assigned shift involving the accurate receiving, logging and transmitting of radio and telephone messages pertaining to the activities of the department or unit where the position exists. Incoming and out-going...

  • Dispatcher

    2 weeks ago

    Albany, United States Ascend Recruiting Parnters Full time

    Job DescriptionJob DescriptionRole: Dispatcher Industry: TransportationLocation: Albany, GAShifts: Monday-Friday 6 am-6 pm (Rotating 3 Days On/4 Days Off)Remote or Hybrid Options: NONE-Work in the officeSalary Range: $15.00 - $17.00/HourType: Full-time/Non-Exempt/BenefitsOverview:The Non-Emergency Dispatcher will own all aspects of the transactional...

  • Dispatcher

    3 days ago

    Albany, New York, United States Ascend Recruiting Parnters Full time

    Role: Dispatcher Industry: Transportation Location: Albany, GA Shifts: Monday-Friday 6 am-6 pm (Rotating 3 Days On/4 Days Off) Remote or Hybrid Options: NONE-Work in the office Salary Range: $ $17.00/Hour Type: Full-time/Non-Exempt/Benefits Overview: The Non-Emergency Dispatcher will own all aspects of the transactional logistics schedule and office...

  • Police Communications Specialist

    4 weeks ago

    Albany, United States City of Albany Full time

    Accepting applications for Police Communications Specialist (9-1-1 Dispatch) As a Police Communications Specialist with the Albany Police Department, you will perform a variety of duties related to emergency and non-emergency call taking; dispatching police units; responding to public inquiries, records processing and other clerical duties as...

  • Police Communications Specialist

    3 weeks ago

    Albany, United States City of Albany Full time

    Accepting applications for Police Communications Specialist (9-1-1 Dispatch) As a Police Communications Specialist with the Albany Police Department, you will perform a variety of duties related to emergency and non-emergency call taking; dispatching police units; responding to public inquiries, records processing and other clerical duties as...

  • Automotive Dispatcher

    3 weeks ago

    Albany, United States McGovern Automotive Group Full time

    **McGovern Automotive Group **is hiring a **Dispatcher **to join our team! We at McGovern Automotive Group (MAG) aim to deliver a positive and challenging workplace that promotes excellence and achievement, and we strive to deliver the very best experience possible to our clients and employees alike. We are looking for dedicated professionals who share that...

  • Dispatcher

    3 days ago

    New York, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. **Responsibilities**: MV Transportation is seeking a** Dispatcher** **who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in...

  • Communications Officer I/Emergency 911 Dispatcher

    2 weeks ago

    New York, United States Douglascountyks Full time

    Communications Officer I/Emergency 911 Dispatcher - Job ID: 24-013 Communications Officer I/Emergency 911 Dispatcher - Job ID: 24-013 Home Employment Job Openings Communications Officer I/Emergency 911 Dispatcher - Job ID: 24-013 Communications Officer I/Emergency 911 Dispatcher - Job ID: 24-013 Douglas County, KS is accepting applications for the Emergency...

  • Dispatcher

    1 month ago

    New Brunswick, United States RWJ Barnabas Full time

    Job Overview: The Dispatcher-EMT is responsible for answering 9-1-1 telephone calls and other telephone calls. Qualifications: Required: * High School Graduate or GED * Must be 18 years of age * Driver s License * American Heart Association BLS for Healthcare Provider Certification * APCO BTC or State approved equivalent Certification * IAED Emergency...

  • Dispatcher

    3 weeks ago

    New Brunswick, United States RWJ Barnabas Full time

    Job Overview: The Dispatcher-EMT is responsible for answering 9-1-1 telephone calls and other telephone calls. Qualifications: Required: * High School Graduate or GED * Must be 18 years of age * Driver s License * American Heart Association BLS for Healthcare Provider Certification * APCO BTC or State approved equivalent Certification * IAED Emergency...

  • Dispatcher

    1 month ago

    New Orleans, United States The Dupuy Group Full time

    Dupuy Storage and Forwarding is looking for a Dispatcher to assist the Driver Manager in the dispatch office. The primary role of truck dispatchers is to schedule drivers to dray containers to and from the port, and to schedule over the road trucks. Truck dispatchers communicate with customers to record details about shipments, arrange pick up times and...

  • Dispatcher

    1 month ago

    New Orleans, United States Hirebridge Organic Full time

    Job DescriptionJob DescriptionDupuy Storage and Forwarding is looking for a Dispatcher to assist the Driver Manager in the dispatch office. The primary role of truck dispatchers is to schedule drivers to dray containers to and from the port, and to schedule over the road trucks. Truck dispatchers communicate with customers to record details about shipments,...

  • Dispatcher

    2 weeks ago

    New York, United States MV Transportation Full time

    DispatcherJob Locations US-NY-New YorkID 2024-7756Position Type Regular Full-TimeOverviewIf you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. ResponsibilitiesMV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations...

  • Dispatcher

    3 weeks ago

    New York, United States AAA Refrigeration Service Inc Full time

    Job DescriptionJob DescriptionHVAC-R Service Dispatcher Job Summary:We are currently seeking a reliable Dispatcher who will serve as the first point of contact and communication for incoming service calls. You will be responsible for receiving calls and electronic requests, scheduling contractural planned manitnenaces and communicating with Customers, 50+...