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Sr. Field Trainer

2 months ago

New York, United States Pollo Campero Full time

Overview:

The Sr. Field Trainer is primarily responsible for training crew and management team members at new restaurant openings and current restaurants for any training needs. This role primary supports the Operations, Marketing and support areas to stay current on companys product launchings and business developments in order to guarantee consistency and clarity on messages to convey.

Responsibilities:
  • Serves as a role model by ensuring the proper execution of all Camperos processes, systems, and standards for any training requests.
  • Responsible for training and certifying new and current managers and team members at new and current restaurants.
  • Facilitate training and hands-on sessions for new launches (products/initiatives), as well as action and support plans for previously opened restaurants (e.g., underperforming restaurants, new acquisitions, etc.).
  • Supports identification of future leaders among team members and facilitates the training and certification of field and restaurant trainers.
  • Teach, coach, empower, motivate, and lead team members on new processes, process correction, expected performance and performance improvement.
  • Provide positive and constructive feedback to trainees, with honesty and respect, and encourage a two-way conversation.
  • Adheres to scheduled shifts and is willing to stay beyond when business or circumstances require.
  • Manages all administrative tasks associated to each restaurant training before, during, and after the training period in a timely manner.
Qualifications:
  • AS in Organizational Development, Training & Development, Human Resources or related field or relevant field preferred.
  • One year+ of relevant experience as a shift manager or management trainer in restaurant industry preferred.
  • Excellent communication skills, attention to detail and able to work independently with minimal supervision.
  • Confidence and ability to influence others, facilitate processes, and coach/advise managers and employees.
  • Availability to travel up to 75% for extended periods of time.
  • Bilingual English/Spanish required.


Pay Range:
USD $65,000.00 - USD $67,600.00 /Hr.