Desktop Technician

2 months ago

Hoffman Estates, United States Tata Consultancy Services Full time
Technical/Functional Skills

Infrastructural support to the end user clientsby responding to all incoming service requests/incidents for PCs/laptops. Theindividual will support, install, and fix PCs, laptops, printers, scanners,mobile devices, and other computer assets in an organization.

Updating ticket on IT service managementtool with proper work notes.

Experience Required

+5 Years

Roles & Responsibilities

Deskside Management, Touch Support, LocalIT, Imaging, O365 Support, Investigate and troubleshoot software and desktopissues.
•Provided all desktop, laptop, printer,and proprietary software support and administrative functions to supportdesktop user issues.
•Remote support & troubleshooting ofend user issues
•Windows OS, MacBook support
•Zscaler troubleshooting

#LI-CM

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