Customer Service Representative

3 months ago

Nashville, United States Coolray Heating and Cooling Tennessee Full time

Overview:

Coolray Heating and Cooling is an HVAC, Plumbing and Electrical Company in Nashville Were seeking service-focused Customer Service Representatives.

BENEFITS WE OFFER

  • $20-$24/Hr
  • Paid Time Off (PTO)
  • Health, Vision, and Dental
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term, and Long-Term Disability
  • Monthly Bonus Programs
  • Special Program Options: FSA, EAP, Legal Services, and Identity Theft

WHY COOLRAY?

Coolray is a part of afamily of companies have been locally owned and operated since 1966. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel team our members intelligence and ingenuity and provide them with a sense of, purpose & achievement

Qualifications:


WHO ARE YOU?

  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus.
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
  • Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Responsibilities:


What will I do?

  • Greet customers in person, approaching the company display to encourage them to stop and learn about the companys products and services
  • Walk throughout the stores, engaging customer's in conversations about their home service needs
  • Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
  • Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
  • Build rapport and relationships with the store's leadership team
  • Attend required monthly meetings and trainings
  • Represent the company professionally, honestly, and ethically

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