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Digital Solutions Specialist

4 months ago

Mattoon, United States First Mid Bank & Trust Full time
Position: Digital Solutions Specialist Location: Mattoon, IL
Job Id: 3581 # of Openings: 1 The Digital Solutions Specialist I is responsible for independently performing a variety of duties relating to the operation, maintenance, and settling of Digital Solutions. This includes, but is not limited to, Cash Management systems, Online Banking, troubleshooting & problem resolution and escalations for internal departments and customers. Responsibilities include, but are not limited to: Online Banking & Cash Management Services (including, but not limited to, ACH, Remote Deposit, Positive Pay, Fraud Filter, Weiland, online banking, bill pay, mobile banking, external transfers, Intuit products, etc.):
  • Maintains customer online banking services documents to reflect accuracy to the system.
  • Maintains contracts for cash management customers.
  • System set up for all digital services. Ensures completeness of customer documentation prior to system access. For internal partners reviews and approves internal access.
  • Processes digital transactions, monitoring transactions for appropriate limits and adherence to policy and regulations. Maintains a log for over-limit approvals for ACH and Remote Deposit.
  • Balances and settles general ledgers associated with all digital services. Performs daily E-banking reconciliation.
  • Research death notifications and process reclamations within regulatory standards.
  • Processes set-up requests for external transfers and mobile deposit and exception limit request. Maintains a log on all exceptions and returns temporary limit changes to default values.
  • Monitors inactive users in Retail Online, Business Online, International Online, Commercial Online, Mobility and CheckFree. Removes access to mitigate risk to the bank from unauthorized access.
  • Conducts check-back of online and customer profiles set up in the online banking systems.
  • Reviews CheckFree reports for unusual customer activity.
  • Reviews invalid accounts on our originators and contacts customer to update their ACH record. Verifies prenotes and returns invalid account entries. Returns items on Fed whenever a manual return is needed.
  • Assists and supports the frontline in the understanding and interpretation of digital systems, policies, and procedures.
  • Assists with special projects, system upgrades, enhancements etc.
SUPPORT AND ESCALATION:
  • Escalation point for the Customer Solutions Center (CSC), Branch Support Center (BSC) and Treasury Management (TM) teams with more complex or time consuming Digital Solutions issues.
  • Sets and manages customer expectations on functionality of the online banking systems and provides best practices.
SCANNING AND RECORD KEEPING:
  • Reviews customer documents for completeness.
  • Scans and archives customer documents. Ensure completeness of the customer files.
  • Scans and archives daily work and other relevant bank documents.
MISCELLANEOUS:
  • Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
  • Consistently demonstrates a strong working knowledge of the bank's core application and auxiliary systems.
  • Completes required training associated with job function.
  • Cross-sell bank products and services in a professional manner.
  • Performs other job-related duties as assigned.
Qualifications Education/Experience:
  • High School Diploma required.
  • Associates Degree with an emphasis in business, finance, computer science or related field preferred.
  • 1+ years banking experienced preferred.
  • Strong attention to detail.
  • Ability to work on multiple tasks simultaneously.
  • Demonstrated ability to learn and use new software and programs.
  • Proficient in Microsoft Office Suite.
Skills:
  • Must be able to work with a significant amount of detailed information in an accurate, timely, and confidential manner.
  • Proficient computer and Internet skills.
  • Ability to meet deadlines.
  • Good verbal and written communication skills.
  • Basic accounting skills.
  • Basic knowledge of Bank's operational functions.
  • Interpersonal skills to interact with customers and potential customers in a professional manner.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT #LI-POST
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