On-Site Service Specialist

9 hours ago

Charlotte, United States Grainger Full time

Work Location Type:Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Details: We're hiring afull-timeOn-Site Service Specialist inthe Charlotte, Hickory, Gastonia, NC areas. The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments. You Will: Perform machine break/ fix activities for different machines at the customer's site. Implement territory work relating to customer inventory projects. Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process. Assist customers with staging, labeling and organizing product at a customer site. Will cover PTO and will have route based responsibilities and activities when needed. Complete product relocation and discontinuation process You Have: 3 years' experience in customer service or warehouse environment High School diploma or equivalent Technical skills and experience solving problems Ability to lift 25 to 60 lbs or work in difficult positions Managed several projects simultaneously Have and maintain a valid driver's license in State of residence Must carry required levels of automobile insurance Rewards and Benefits: With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger. Paid time off (PTO) days and 6 company holidays per year Benefits starting on day one, including medical, dental vision and life insurance 6% 401(k) company contribution each pay period with no personal contribution required Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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