Customer Service Representative

3 weeks ago

Fayetteville, United States Arisa Health Full time

Arisa Health is seeking candidates to fill a Customer Service Representative position in our Fayetteville & Springdale school-based departments.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Monday - Friday; 8:00 am - 5:00 pm.

What our Customer Service Representative will do:

  • Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
  • Check clients in and out in a timely manner
  • Complete pre-appointment checks for clients.
  • Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
  • Provide timely notification of appropriate staff as needed for entry of authorizations
  • Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
  • Work and reconcile reports within the Electronic Health Record
  • Work with staff on problems related to weekly reports and/or billing issues.
  • Answer phones, taking accurate messages and routing calls as appropriate.
  • Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
  • Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.
What we look for in a Customer Service Representative:
  • High school diploma or equivalent required
  • Ability to multitask
  • Good organizational skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to work independently, establish priorities and organize workload
  • Problem- solving mindset
  • Good communication skills required
  • Excellent telephone skills required
  • Willingness and ability to alter duties to support the needs of the business
Preferred experience:
  • One year of experience in customer service is preferred
What we offer our team members:
  • A company dedicated to transforming communities one life at a time.
  • A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Ongoing training throughout your employment
  • Paid Time Off and Holidays throughout the year to recharge.
  • Company sponsored Whole Health programs designed to recharge our teams.


Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.

  • Customer Service Representative

    7 days ago

    Fayetteville, United States Mr Appliance Full time

    Job Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...

  • Customer Service Representative

    6 months ago

    Fayetteville, United States Staff My Agency Full time

    Larry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set! If you have a talent for customer care and understand the needs and motivations of...

  • Customer Service Representative

    1 month ago

    Fayetteville, United States Circle K Full time

    Circle K - 3931 Rosehill Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, United States Circle K Full time

    Circle K - 6245 Ramsey St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 months ago

    Fayetteville, United States Circle K Full time

    Circle K - 2110 Cedar Creek Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    6 months ago

    Fayetteville, United States U-Haul Full time

    Location: 2346 Gillespie St, Fayetteville, North Carolina 28306 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Fayetteville, Georgia, United States State Farm Insurance Full time

    Job Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your primary goal will be to ensure that customers receive accurate and timely information regarding insurance products and services. You will also be responsible for processing policy applications,...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States Little General Stores Full time

    At Little General Stores, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling all sales transactions, and maintaining a clean and safe store environment.Key Responsibilities:1. Provide a positive and welcoming...

  • Customer Service Representative

    2 months ago

    Fayetteville, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative based in FAYETTEVILLE, New York, 13066-0929, United States. The role involves working in a call center setting, answering inbound and outbound calls, and providing excellent customer service. In addition to this, you will be required...

  • Customer Service Representative

    1 month ago

    Fayetteville, North Carolina, United States Massage Envy Full time

    Overview:We're seeking a skilled Customer Service Representative to join our team at Massage Envy Fayetteville. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Key Responsibilities:Provide outstanding customer service and help clients feel valued and...

  • Customer Service Representative

    6 months ago

    Fayetteville, United States Green Biz Nursery and Landscaping Full time

    Job Title: Customer Service Representative Hours: 8:00 am- 5:00 pm Status: Non-Exempt Reports to: Office Manager Summary: Customer Service, Office Administration and support for the Green Biz Nursery, Landscaping and Maintenance Department. Support Nursery/ Landscape Department Directly supports Department Manager with all administrative needs...

  • Customer Service Representative Fueler/Washer

    2 months ago

    Fayetteville, United States Penske Full time

    Penske - JobID: 2412260 [Customer Service Representative] As a Customer Service Representative at Penske, you'll: Handle incoming sales and customer service calls in a busy Corporate Sales Center; Explain sales procedures and respond to inquiries; Input customer information into the Salesforce.com database; Coordinate work with departments; Assist with sales...

  • Insurance Customer Service Representative

    3 months ago

    Fayetteville, United States Harrison Gray Search and Consulting LLC Full time

    Harrison Gray Search has partnered with an award-winning, independent insurance agency in North Carolina to help them find a Commercial Lines Account Manager. This is an excellent opportunity for someone interested in long-term growth and development. Position: Insurance Customer Service Representative Location: On-site As an Insurance Customer Service...

  • APAC-Customer Service Representative-NWA

    3 weeks ago

    Fayetteville, United States CRH Full time

    CRH - APAC - Central Inc. [Customer Service Representative] As a Customer Service Rep at CRH, you'll: Assist customer with product questions, ordering, order tracking, complaints and problems; Enter orders into system for billing and delivery; Prepare quotes and coordinate mailings of literature and samples; Coordinate delivery schedules with dispatch; Build...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States Dal-Tile Full time

    At Dal-Tile, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key responsibilities include:Responding to customer inquiries and resolving product or service issues in a...

  • Customer Service Liaison

    1 month ago

    Fayetteville, Arkansas, United States State Farm Insurance Full time

    Key Responsibilities:As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment...

  • Customer Service Representative

    1 month ago

    Fayetteville, Georgia, United States Famous Footwear Full time

    Famous Footwear Job OpportunityWe are seeking a skilled Sales Associate to join our team at Famous Footwear. As a Sales Associate, you will be responsible for:Key Responsibilities:Greet customers warmly and create a welcoming environment.Provide personalized assistance throughout the customer's shopping experience.Maintain a strong knowledge of products,...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Georgia, United States Wingstop Full time

    Delivering World Class Service: As a Guest Service Team Member at Wingstop, you will be the face and voice of the restaurant, interacting with guests by greeting them, answering the phone, and taking and delivering orders. Your primary goal is to provide authentic, positive, and genuine experiences for every guest.Key Responsibilities:Act as the...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States Ingles Markets Full time

    Location: Ingles Markets is dedicated to providing a safe and clean working environment for our associates. A Day in the Life: As a Cashier, you will be the heart of our business, personifying the Ingles Markets brand. You will be responsible for ensuring a quality experience for our shoppers, providing exceptional customer service while maintaining a high...

  • Customer Service Representative

    1 month ago

    Fayetteville, Georgia, United States Target Full time

    Key Responsibilities:• Create a welcoming experience for every guest by authentically greeting them every time.• Engage in friendly and genuine conversation with guests throughout each transaction.• Welcome guests into self-checkout and provide assistance as needed.• Scan and bag all guest items efficiently.About the Role:As a Guest Advocate at...