Current jobs related to Tier 1 Technical Support Representative - La Crosse - Aureon
-
Tier 1 Technical Support Representative
2 weeks ago
La Crosse, Wisconsin, United States Aureon Full timeJob Responsibilities:Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in...
-
Technical Support Representative
2 weeks ago
La Porte, United States Surf Internet Full timeJoin to apply for the Technical Support Representative role at Surf Internet 2 days ago Be among the first 25 applicants Join to apply for the Technical Support Representative role at Surf Internet Get AI-powered advice on this job and more exclusive features. Description Overview: The Technical Support Representative is responsible for assisting customers...
-
Technical Representative 1 1
6 days ago
La Porte, TX, United States Sulzer Pumps (US) Inc. Full timeTechnical Representative Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step. Your main tasks and responsibilities: Responsible for all technical information and specifications for each project including: •...
-
Technical Representative 1 1
4 days ago
La Porte, TX, United States Sulzer Pumps (US) Inc. Full timeTechnical Representative Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step. Your main tasks and responsibilities: Responsible for all technical information and specifications for each project including: •...
-
Technician 1, Technical Support
2 weeks ago
La Vergne, Tennessee, United States JPW Industries Full time $40,000 - $60,000 per yearTechnician 1, Technical SupportLocation: La Vergne, TNAt JPW Industries, we don't just build products – we build careers.At JPW Industries, we are redefining excellence in industrial tools and machinery. With industry shaping brands like Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom, we lead the way in delivering high quality solutions to...
-
Technical Representative 1 1
1 week ago
La Porte, United States Sulzer Full timeTechnical RepresentativeSulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step. Your main tasks and responsibilities: Responsible for all technical information and specifications for each project including: •...
-
Technical Support Representative
2 days ago
La Porte City, Iowa, United States Surf Internet Full time $16 - $18Job Details Job Location: LaPorte Office - LaPorte, IN 46350 Position Type: Full Time Education Level: High School Salary Range: $ $18.00 Hourly Travel Percentage: Negligible Job Shift: Day Job Category: TelecommunicationsOverview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary...
-
Desktop Support Technician
1 week ago
La Crosse, WI, United States Kwik Trip Full timeAlready a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Department 671 Shift: Daytime Experience: 1-3 years Pay Range: $22.07 to $33.11 Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives...
-
Technical Support Representative
2 weeks ago
La Porte, United States Surf Internet Full timeOverview The Technical Support Representative - 2nd Shift role at Surf Internet involves assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customers internet issue as well as programming and troubleshooting Surfs managed routers. They are also responsible for scheduling service appointments when a...
-
Technical Support Representative
4 weeks ago
La Porte, United States Surf Internet Full timeOverview The Technical Support Representative - 2nd Shift role at Surf Internet involves assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customers internet issue as well as programming and troubleshooting Surfs managed routers. They are also responsible for scheduling service appointments when a...
Tier 1 Technical Support Representative
4 weeks ago
Tier 1 Technical Support Representative (REMOTE WISCONSIN) Join the remote team at Aureon as a Tier 1 Technical Support Representative. Job Responsibilities Inbound Telephone Support perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow?up are completed, open issues are resolved and each contact is logged in the appropriate ticketing system. E?mail & Chat Support perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply and properly entered in the ticketing system. Skill improvement continually strive to improve the cognitive and customer service skills necessary to perform the job. Includes proficiency with supported products, problem?solving ability, and excellent verbal and written communication skills. Attend all training classes and complete assigned exercises. Assist and educate customers with inquiries related to software and hardware, account management, installation, and best practices. Focus on quality and customer satisfaction. Clear and thorough documentation of customer interactions. Handle support inquiries related to hardware, software, wireless communications, OTAP (Over?the?Air?Programming), account management (billing), upgrades, online orders, and industry events. Advocate on behalf of the Voice of the Customer. Research and prepare detailed escalations to second?level support. Review, manage and follow up on open issues as needed. Participate in project work that includes long? and short?term initiatives. What can Aureon offer you? Opportunities for professional growth, development, and advancement within the organization. 100% remote working employment model. Shift differential pay applied to evening and weekend shifts. Comprehensive training on hardware and software applications for qualified applicants. Knowledge and experience with basic computer applications. Competitive compensation and full benefits package for full?time employees. Health, Dental, Vision, and Life Insurance Plans, 401(k), and PTO. Required Education High school or equivalent. Required Skills Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, supervisors, and business contacts. Excellent written and oral communication skills, including strong listening skills. Intermediate to advanced computer skills with emphasis on Internet knowledge. 12 years experience troubleshooting hardware and/or software, either remotely or onsite. Experience working in a customer support center. Experience working with mobile communications. Experience working with transportation systems. Accounting or accounts receivable experience is a huge plus. Dependability, adaptability, and flexibility. Ability to diagnose and troubleshoot issues. Basic math skills. Creative thinking and reasoning ability. Working Conditions and Physical Requirements Primarily indoor work in an office environment. Frequent utilization of manual dexterity and visualizing on a computer screen. No unusual physical requirements. Seniority Level Entry level Employment Type Full?time Job Function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr
