Technician 1, Technical Support

Technician 1, Technical Support

Location: La Vergne, TN

At JPW Industries, we don't just build products – we build careers.

At JPW Industries, we are redefining excellence in industrial tools and machinery. With industry shaping brands like Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom, we lead the way in delivering high quality solutions to professionals worldwide. Join us and play a pivotal role in shaping the future of our products and industry.

What You Will Do: Support. Solve. Deliver.

As our Technician I, Technical Support, you will be the front line of product expertise providing technical assistance and troubleshooting guidance for JPW's product lines. You will work with end-users, distributors, sales reps, ASC personnel, and internal teams to ensure that every technical issue is resolved efficiently and professionally.

Key Responsibilities:

• Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation.
• Respond promptly to inquiries, complaints, and questions from JPW stakeholders regarding product application and specifications.
• Coordinate field service activities and assign authorization numbers to field service personnel.
• Enter work orders, monitor repair progress, and ensure accurate status updates in the business system.
• Stay up to date on product lines and changes while maintaining knowledge of product operations and materials.
• Communicate professionally with internal and external customers via phone, email, and written correspondence.
• Report recurring or significant product issues to management and relevant departments.
• Promote JPW's core values of integrity, teamwork, and innovation across all interactions.
• Perform additional projects and responsibilities as assigned.

What You Will Bring: Expertise. Communication. Customer Focus.

• Education: High school diploma required; bachelor's degree preferred.
• Experience: 3–5 years of related experience may substitute for formal education.
• Technical Knowledge: Working knowledge of metalworking and woodworking machinery preferred; familiarity with testing and measuring instruments such as micrometers, calipers, and dial indicators.
• Communication Skills: Strong verbal and written communication abilities; able to explain detailed technical information clearly and professionally.
• Problem Solving: Ability to assess complex technical issues, remain calm under pressure, and focus on effective resolutions.
• Computer Skills: Proficiency with Microsoft Office (Excel, Word, Outlook) and basic technical systems.
• Organization: Ability to plan, prioritize, and manage multiple tasks effectively.
• Safety: Knowledge of safety standards and personal protective equipment; commitment to a safe workplace.
• Independence: Self-motivated and capable of working unsupervised in a fast-paced environment.

Why JPW Industries? Support. Grow. Succeed.

We are more than just a workplace – we are a community of innovators, problem-solvers, and game-changers. Here's what we offer:

• Competitive Pay + Annual Bonuses
• Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1
• Retirement Plans & Employer Contributions
• Generous 3 Weeks PTO + Paid Holidays
• Career Development & Learning Opportunities
• Team Member Appreciation Events
• A Culture That Values Integrity, Teamwork & Innovation

At JPW don't just build products – we build careers

Be Part of Something Bigger. Apply Today.

JPW Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.