Branch Experience Associate Manager

3 weeks ago

Los Alamos, United States Del Norte Credit Union Full time

Job Type

Full-time

Description

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. Exemplify Del Norteno Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution.

One of the primary means to achieve this is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. In addition, this position will support the Branch Experience Manager in directing the operations of the branch, ensuring the branch meets organizational, financial, operations, service, and growth plans. Member service is an important part of the member experience, it is how we see, use knowledge and interact to engage and guide members through a world class experience.

The salary range for this position is $61,306.08 to $91,959.12. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role.

Essential Functions & Responsibilities:

  • In support of the Credit Union's performance excellence initiatives all managers are expected to take ownership of several strategically important responsibilities including:
    1. Managing their staff in alignment with the credit union's management philosophy.
    2. The identification and implementation of training and development needs for everyone in their department, including cross-training and succession planning.
    3. Building and managing vendor relationships including costs, risks and timely review of contracts for assigned vendors.
    4. Compliance with all related policies, procedures and regulations; the documentation and improvement of departmental processes and procedures.
    5. Serving on cross functional project teams and making sure that all associated tasks are completed timely.
  • Supports Branch Experience Manager with the oversight of performance and operation of branch to ensure its optimum efficiency, effectiveness, and compliance while meeting branch and organizational goals, and strategic initiatives.
  • Supports Branch Experience Manager with the completion of all daily, weekly and monthly processes for certifications, audits and reports prior to end of month.
  • Supports Branch Experience Manager in performing observation and coaching on the teller line and platform areas in accordance with our service standards, member education, and process and procedures.
  • Supports the selection of talent, training, development, and effectively role model and motivate high job performance.
  • Supports Branch Experience Manager in monitoring all branch activity to ensure they are in compliance with established policies, procedures & regulations.
  • Deliver outstanding service to both internal & external members that meet or exceed our member service standards.
  • Supports and promotes a member-first education culture within the branch by example and training employees to identify opportunities to promote credit union products and services. Coach to live DNCU's mission of improving lives while meeting and/or exceeding established member education and branch goals.
  • Support Branch Experience Manager with and participates in marketing and awareness campaigns to increase member engagement and growth. Contribute to and support Branch Experience Management in the development, implementation and accomplishment of branch and organizational strategic short & long-term goals and objectives.
  • Supports Branch Experience Manager with the co-facilitation of member education team meetings or huddles to inform, inspire, and motivate employees to perform at peak levels.
  • Proactive approach in conflict or problem resolution. Clearly listening, to the voice of the member, to help identify opportunities to improve the member experience.
  • Strong communication skills characterized by excellent speaking and writing abilities.
  • Implement and maintain established policies, operating procedures, and security; monitor and ensure that mandatory annual compliance courses are completed as assigned.
  • Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
  • Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and work procedures.
  • Must possess effective knowledge of the credit union's products and services.
  • Supports Branch Experience Manager in creating and implementing a succession plan for future leaders.
  • Performs job related duties as assigned.
Performance Measurements:
  • To maintain a cohesive, highly trained and motivated staff, sufficient to meet the needs of members and receive feedback from employees. To maintain a work environment anchored in the creation of a World Class Experience and expanding the influence of Del Norte Pride.
  • Initiate plans and activities that support the credit union's mission, vision, values, and strategic initiatives.
  • Develop and implement cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and deposit services.
  • Promote a cross sales culture based on member education within each Member Experience area of responsibility, both by example and training and coaching employees to identify opportunities.
  • Foster a climate based on employee development and open communication.
Requirements

Experience:
  • Three years to five years of similar or related experience.
Education:
  • (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in house training or apprenticeship program.
Interpersonal Skills:
  • The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.
Other Skills:
  • Must demonstrate solid leadership and member service skills; excellent communication and problem resolution skills.
  • Ability to handle sensitive information with complete confidentiality and professionalism.
  • Excellent verbal and written communication skills.
  • Critical thinker and effective problem solver.
  • Collaborative service skills; proven, effective manager of high performers.
  • Willing and eager to exceed expectations; demonstrated excellence in all aspects of branch operations and administration.
Physical Requirements:
  • May require sitting or standing for extended periods of time.
Work Environment:
  • Schedule requires supporting Monday - Saturday member service hours.

  • Branch Experience Associate Manager

    1 week ago

    Los Alamos, United States Del Norte Credit Union Full time

    Job Type Full-time Description The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. Exemplify Del Norteno Pride to live with...

  • Assistant Branch Manager

    3 days ago

    Los Alamos, United States Enterprise Bank & Trust Full time

    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong,...

  • Assistant Branch Manager

    4 days ago

    Los Alamos, United States Enterprise Bank & Trust Full time

    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong,...

  • MEMBER EXPERIENCE MANAGER

    3 days ago

    Los Angeles, United States Dover Federal Credit Union Full time

    Job Type Full-time Description The primary function of this position is to deliver Legendary Service by projecting a positive image as a Member Experience Manager of Dover Federal Credit Union by administering, team members directing, and guiding branch operations. Ensures that established policies and procedures are followed. Coaches, develops, and trains...

  • Branch Manager

    3 days ago

    Los Angeles, United States Distribution International Full time

    Branch Manager page is loaded **Branch Manager** **Branch Manager** locationsH68 Sacramento, CA time typeFull time posted onPosted 20 Days Ago job requisition idR-107112 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a part of a company known for...

  • Branch Manager

    4 days ago

    Los Angeles, United States Airgas Full time

    Job Description Branch Manager - 34490 **Description** **The Airgas employment application takes 5 minutes or less to complete!** **Navigate your career @ Airgas** Enrich your experience with a new step in your professional journey! Airgas encourages internal mobility. Developing yourself into new roles within our organization is key to our Talent Management...

  • Assistant Branch Manager

    3 days ago

    Los Angeles, United States First Citizens Full time

    **Assistant Branch Manager** CAROUSEL_PARAGRAPH * 10769 * 400 N La Brea Ave * Los Angeles, California * LA BREA * Monday - Friday, 8:15 a.m. - 5:15 p.m. * Brenda Macias * Internal/External ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** **Overview** CIT is now a division of First Citizens Bank. Forever strong. Forever...

  • Assistant Branch Manager

    5 days ago

    Los Angeles, United States Whitecap Full time

    Assistant Branch Manager Chatsworth , California A position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always...

  • Branch Manager

    1 month ago

    Los Angeles, United States East West Bank Full time

    Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets...

  • Branch Manager

    2 days ago

    Los Angeles, United States Hertz Full time

    Job Description Salary: $68,000 The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to...

  • Branch Manager

    4 weeks ago

    Los Angeles, United States AC Pro Full time

    **Branch Manager** * San Diego County, CA * Full-Time * Branch Manager **Title: Branch Manager** Reports to: Regional Manager Established in 1986, AC Pro is a fast-growing heating and air conditioning distributor. A family-owned business with locations in California, Arizona, and Nevada, we provide products and solutions to heating and air conditioning...

  • Branch Manager

    3 weeks ago

    Los Angeles, United States Hertz Full time

    Salary: $68,000 The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees...

  • Branch Manager

    3 days ago

    Los Angeles, United States Independent Electric Full time

    ** Branch Manager** ? Sales Management Milpitas, CA ID: 9829-034 Full-Time/Regular Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley,...

  • Branch Manager

    3 days ago

    Los Angeles, United States SitePro Rentals, Inc. Full time

    **Service Location** Please enter your delivery location to view the servicing location. - 1064 Branch Manager Lafayette, LA **Branch Manager** **Lafayette, LA** **Position Purpose:** The Branch Manager is responsible for leading an efficient and customer-focused branch operation, providing a world class customer experience through active sales leadership,...

  • Branch Manager

    5 days ago

    Los Angeles, United States United Merchant Services Full time

    Job Description Job Description Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers. Location: Los...

  • Branch Manager

    3 days ago

    Los Angeles, United States United Merchant Services Full time

    Job DescriptionJob DescriptionBluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide.Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.Location: Los...

  • Branch Manager

    22 hours ago

    Los Angeles, CA, United States Hertz Full time

    Job Description Salary: $68,000 The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to...

  • Branch Manager II

    2 weeks ago

    Los Angeles, United States Financial Partners Credit Union Full time

    ** Branch Manager II** We are looking for a successful and driven Branch Manager for our established Irvine Branch location. The branch manager will drive business development within the regional territory, lead in-branch sales, and manage the teams goals and achievements. This position is highly focused on increasing regional business development and...

  • Branch Manager

    3 days ago

    Los Angeles, United States Restaurant Depot Full time

    41.00 to 44.00 Position Title: Branch Manager Department: Management Supervisor: Regional Manager FLSA: Exempt Position Summary: Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly and...

  • Branch Manager

    4 days ago

    Los Angeles, United States Cashcowlouisiana Full time

    **Branch Manager** at Cash Cow - Louisiana Vidalia, LA **Branch Manager:** The role of Branch Manager is to lead a small team of lending professionals to deliver company expectations with a focus on customer retention and coworker development. Our Branch Managers are the ambassadors of our business and culture and provide our customers the best products and...