Radiology Service Desk Coordinator

4 weeks ago

Farmingdale, United States ATRIA Consulting Full time

We are seeking motivated individuals who will provide excellent customer service in a healthcare radiology service desk setting.

Responsibilities:

Respond to support tickets in a timely manner

Provide detailed notes of all activities and interaction in the system all activities

Provide superior customer service

Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution.

Qualifications:

Experience working in a hospital and/or with radiologists is required

Experience working in a service desk environment

Must have excellent communication skills

Must have excellent Computer Skills

Must be able to document and type 40 words a minute

Familiarity with HIPAA and other relevant privacy regulations in healthcare.

Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS)

Experience with ticketing software a plus

Please note that the salary range and/or hourly rate range of $20-25.00 per hour is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). 

For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool.

At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply

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