Sr Lead, Service Delivery Implementation

2 weeks ago

Chicago, United States Northern Trust Full time

** Sr Lead, Service Delivery Implementation**

****

New Experienced functional area expert with technical and/or business knowledge and functional expertise. Responsible for the overall delivery and support of IT services or applications solutions to the business as required. This position will work with customers, internal service delivery units, and suppliers to ensure that the most appropriate levels of services are provided to meet current and future business needs. Solves complex problems and initiatives facing the functional area.

- Manage and when needed, monitor the delivery of services and the outcomes for one or more application clusters.

2. Ensure consistency of the model across all application clusters within the tower.

3. As senior liaison between the support organization and tower business partners, help ensure appropriate levels of service are met for current and assists in efforts on continuous improvement of the service and SLA/OLA reviews.

4. Serve as escalation point for critical incidents.

5. Act as deputy for the Service Delivery Manager.

6. Responsible for prioritization of docket items as well as change approvals and resources onboarding.

7. As an experienced functional area expert, provides leadership and problem solving to the team and partners at a high technical level.

8. Identifies areas for process improvement and carries out activities that are technically difficult to execute on those improvements.

9. Role is focused on development and initiative management. The partner executes on strategic business activities that cross functional lines.

10. Carries out initiatives involving multiple disciplines and/or ambiguous issues

11. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities.

12. Displays a balanced, cross-functional perspective, liaising with the business to help improve efficiency, effectiveness and productivity

Excellent oral and written communication skills are required

In-depth Functional / Industry Knowledge is required

Highly flexible and adaptable to change

Technical skills / systems knowledge (e.g. Peoplesoft) is required

Leadership and organizational skills are required to help determine the Business Unit's goals, resources needed, and help assess and assist in the development of the skills of the staff.

A College or University degree and/or relevant proven work experience is required.

About Northern Trust :

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the worlds most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

* **Gender Equality Index Member** , *Bloomberg*

* **Top Financial & Banking Company** , *Black EOE Journal* , *Hispanic Network Magazine,* **Professional WOMAN'S Magazine**

Wed love to learn more about how your interests and experience could be a fit with one of Americas best banks and most sustainable companies Build your career with us and apply today.

Additional Information

  • Client Delivery Lead

    3 weeks ago

    Chicago, United States Entelli Consulting Full time

    POSITION: CLIENT DELIVERY LEADLOCATION: CHICAGO, ILTYPE: REMOTE/HYBRIDOur direct client, a successful global software platform organization is in need of a Client Delivery Lead with QSR experience.PurposeThe Client Delivery Lead is a core role that will ensure the delivery of implementation and support services to their clients across the United States. You...

  • Client Delivery Lead

    3 weeks ago

    Chicago, United States Entelli Consulting Full time

    POSITION: CLIENT DELIVERY LEADLOCATION: CHICAGO, ILTYPE: REMOTE/HYBRIDOur direct client, a successful global software platform organization is in need of a Client Delivery Lead with QSR experience.PurposeThe Client Delivery Lead is a core role that will ensure the delivery of implementation and support services to their clients across the United States. You...

  • Delivery Implementation Analyst

    2 weeks ago

    Chicago, United States CareerBuilder Full time

    **About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Delivery Lead

    2 weeks ago

    Chicago, United States SkillStorm Commercial Services LLC Full time

    * Delivery Lead **Delivery Lead** SkillStorm is seeking a Delivery Lead for our client in Charlotte, NC OR Chicago, IL OR New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets. **Job Description:** * Support the program manager with BRD delivery, planning and reporting for Fundamental Review of...

  • Sr. Manager, Tech Lead

    4 days ago

    Chicago, United States McDonald's Corporation Full time

    Job Description The Commercial Product & Platform team develops global technology products and platforms that delight our customers and enable placing orders to restaurants optimally and effectively. This role will own the design and architecture of our Global Web Application (McDonald's new e-commerce website), ensuring they align with product vision and...

  • Service Delivery Manager

    4 days ago

    Chicago, United States Damovo Full time

    Overview Damovo has an exciting opportunity for a Senior US based **Service Delivery Manager** to support our Global customers. This position will be responsible for overseeing the service delivery of our customer’s Unified Communications production and test environments whilst ensuring the timely delivery of projects to maintain existing systems and to...

  • Senior Service Delivery Leader

    3 weeks ago

    Chicago, United States Wipro Limited Full time

    Role: Senior Service Delivery LeaderLocation: Chicago, IL Overview: We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candidate will have a strong background in engineering, project management, and leadership,...

  • Sr. Analyst HRIS Delivery

    3 days ago

    Chicago, United States Retail Business Services Full time

    Address: USA-IL-Chicago-300 South Riverside Plaza Store Code: HRIS (5135611) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the...

  • frog, Sr. Experience Design Lead

    5 days ago

    Chicago, United States Capgemini Full time

    frog, Sr. Experience Design Lead-075780 Description Schedule :Full-time Primary Location :US-IL-Chicago Organization :INVENT DESIGN

  • frog, Sr. Experience Design Lead

    23 hours ago

    Chicago, United States Capgemini Full time

    frog, Sr. Experience Design Lead-075777 Description Schedule :Full-time Primary Location :US-IL-Chicago Organization :INVENT DESIGN

  • Sr ServiceNow Developer

    2 weeks ago

    Chicago, United States Infomn Full time

    Please email your updated resume to career@infomn.com with Subject: Infomn Resume – Sr ServiceNow Job Title: Sr ServiceNow Location: Chicago Visa: Any Responsibilities •This role is responsible for optimizing our workflow automation platform, identify opportunities for efficiencies, usability and manage future implementation plans •Primary liaison...

  • Sr. Backend Engineer

    3 weeks ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is seeking an experienced Sr. Backend Engineer for a top PE client in Chicago. This individual will play a key role in designing and deploying ETL pipelines to consume data from 3rd parties and building tools to monitor and troubleshoot data/performance issues. This position will require 3-4 days/week onsite in Downtown Chicago. Sr. Backend...

  • Sr. Backend Engineer

    2 weeks ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is seeking an experienced Sr. Backend Engineer for a top PE client in Chicago. This individual will play a key role in designing and deploying ETL pipelines to consume data from 3rd parties and building tools to monitor and troubleshoot data/performance issues. This position will require 3-4 days/week onsite in Downtown Chicago. Sr. Backend...

  • Sr. Backend Engineer

    2 weeks ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is seeking an experienced Sr. Backend Engineer for a top PE client in Chicago. This individual will play a key role in designing and deploying ETL pipelines to consume data from 3rd parties and building tools to monitor and troubleshoot data/performance issues. This position will require 3-4 days/week onsite in Downtown Chicago. Sr. Backend...

  • Enterprise Delivery Lead

    2 weeks ago

    Chicago, United States Denodo Full time

    Job DescriptionDenodo is looking for an Enterprise Delivery Lead to expand the execution focus for enterprise accounts.In this role, you will ensure the adoption of large, integrated data management solutions to reduce risk and the time/effort required to achieve measurable business outcomes. Additionally, you will collaborate to build high-impact,...

  • Enterprise Delivery Lead

    3 weeks ago

    Chicago, United States Denodo Full time

    Job DescriptionDenodo is looking for an Enterprise Delivery Lead to expand the execution focus for enterprise accounts.In this role, you will ensure the adoption of large, integrated data management solutions to reduce risk and the time/effort required to achieve measurable business outcomes. Additionally, you will collaborate to build high-impact,...

  • Sr. Pricing Analyst

    7 days ago

    Chicago, United States DSJ Global Full time

    Job DescriptionJob DescriptionTitle: Senior Pricing AnalystSummary: As one of America's leading producers of flexible packaging products, this client is looking to bring on a Senior Pricing Analyst to their team! This company is well-known for its manufacturing capabilities and quality products across the consumer goods, industrial, food, and healthcare...

  • Product Delivery Manager Currency Services, Vice President

    7 days ago

    Chicago, United States JPMorgan Chase & Co. Full time

    Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Commercial Banking Solutions, you work to enhance and optimize the way products are...

  • Sr Director

    2 weeks ago

    Chicago, Illinois, United States Independence Pet Holdings Full time

    As a leading authority in the industry, we operate with a full stack of resources, capital and services that support a multi-brand and omni approach.We believe that pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.The Sr. Director, People - Pets Best will be a...

  • Product Delivery Manager Currency Services, Vice

    5 days ago

    Chicago, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Commercial Banking Solutions, you work to enhance and optimize the...