Product Delivery Manager Currency Services, Vice

2 weeks ago

Chicago, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Banking Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

**Job responsibilities**
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Define and manage the Commercial Bank product strategy and delivery for Currency Services products, with emphasis on Cash Vault and Remote Cash Capture
- Develop content that highlights value proposition for delivery through training, marketing, communications, process & procedures, and standardized proposal content
- Represent Commercial Bank client interests as a product liaison to develop future product roadmap
- Coordinate and prioritize product input on Commercial Bank investments based on input from clients, product specialists, sales teams, customer service and onboarding representatives
- Develop close relationships and align with product management counterparts and operational partners
- Partner with sales enablement team to manage the impact and readiness of enhancements and product changes
- Partner with Commercial Bank revenue management to determine pricing strategy and governances

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strategic thinker that combines structured approach, strong analytical skills and creative problem solving
- Entrepreneurial and self-starter with ability to deliver results within condensed timeframes
- Strong project management skills, well-organized and ability to manage multiple projects
- Strong written/verbal communication, leadership, and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects

**Preferred qualifications, capabilities, and skills**
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience with vault, smart safe and recycler services
- BA/BS business degree or a related discipline

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability,

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