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Customer Service Representative

3 months ago

McKees Rocks, United States Mancini's Bakery Full time

We are seeking a cheerful, energetic, and organized individual with experience in customer service to join our team. The successful candidate will play a vital role in managing customer interactions and supporting our retail operations. ** Key Responsibilities :** - Answering phone calls related to customer orders and inquiries - Accurately entering orders into our system (Flexi-Bake) - Responding to customer emails regarding orders and inquiries - Assisting occasionally in our retail shop - Understanding and managing paperwork associated with bakery production and invoices ** Preferred Skills and Abilities :** - **Customer Service Excellence:** Provide outstanding service and support to customers - **Multitasking:** Handle multiple tasks efficiently and effectively - **Reliability:** Demonstrate extreme reliability and dependability - **Computer Skills:** Proficiency in general computer applications, including Microsoft Excel, Outlook, and Word - **Accounting Experience (Preferred):** Knowledge of accounting principles, QuickBooks, Accounts Receivable (AR), and Payroll (PR) ** Additional Qualities :** - Team player with the ability to take on various roles as needed - Flexible availability, including weekends and some holidays - Ability to handle money and perform related transactions ** Work Schedule :** - Our Customer Service Department operates from 9 AM to 7 PM, seven days a week - Start and end times may vary based on the schedule ** Benefits :** - Health benefits are available for full-time employees after meeting the required waiting period as per Health Care Providers Regulations - Sick and Personal days after one full year **Requirements:** - Flexible availability - Proficiency in money handling - Strong customer service skills - Solid computer skills We invite only serious inquiries from candidates ready to commit to a dynamic and flexible work environment. Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No