Field Customer Support Specialist

5 days ago

Schenectady, United States Rent-A-Center Full time
Field Customer Support Specialist (Collections)

Location: Columbus, OH

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. At Acima we currently have over 30,000+ retail partners and are growing daily Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Field Customer Support Specialist (collections) is responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts. This role may utilize a Company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

Compensation

The Field Customer Support Specialist position is paid hourly in accordance with Acima's usual payroll procedures. In addition to a starting hourly rate of $20 per hour, the position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the role must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law

Key Responsibilities
  • Coordinate with collections team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Complete customer product returns as scheduled
  • Keep assigned vehicle(s) clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Job Requirements
  • Must be at least 18 years of age
  • High school diploma or GED
  • Valid state driver's license and good driving record
  • Excellent communication and customer service skills
  • Ability to talk on the phone when needed
  • Ability to lift and move heavy items
  • Capable of using basic technology
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to work independently and with others
  • Organized, with time-management skills
  • Past collections or door to door sales experience or familiarity with the leasing industry is preferred
Why Work For ACIMA?
  • Award Winning Culture
  • Career Growth Opportunities
  • Weekly Pay
  • Bonus potential (based on performance)
  • Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
  • PTO
  • 401k Match
  • Discounts from Acima partners
  • FSA/HAS

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and listen to coworkers and customers. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

This job description is not intended to be all-inclusive. Coworker may perform other related duties as negotiated to meet the ongoing needs of the organization.

  • Field Customer Support Specialist

    3 days ago

    Schenectady, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections) Location: Louisville, KY Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we...

  • Field Customer Support Specialist

    5 days ago

    Schenectady, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections) Location: Halethorpe, MD Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we...

  • Field Customer Support Specialist

    5 days ago

    Schenectady, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections) Location: Philadelphia, PA Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where...

  • Field Customer Support Specialist

    5 days ago

    Schenectady, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections) Location: Memphis, TN Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we...

  • Field Customer Support Specialist

    5 days ago

    Schenectady, United States Rent-A-Center Full time

    Field Customer Support Specialist (Collections) Location: Roslindale, MA Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we...

  • Pharmacy Support Specialist

    4 weeks ago

    Schenectady, New York, United States Ellis Medicine Full time

    Job SummaryEarn a competitive salary of $18.33-26.58/hour as a Pharmacy Support Specialist at Ellis Medicine, where you will play a vital role in assisting pharmacists with their professional duties. As a key member of our healthcare team, you will perform a range of responsibilities, including assisting in the dispensing of medications, operating automated...

  • Store Customer Service Specialist

    5 months ago

    Schenectady, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Specialist, Store, Benefits

  • Customer Service Specialist

    1 week ago

    Schenectady, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Support Specialist

    7 days ago

    Schenectady, New York, United States Liberty ARC Full time

    Job OverviewWe offer a fulfilling career with numerous opportunities to make a REAL difference in the lives of people with intellectual and developmental disabilities. Recently named a Times Union Top Workplace, Liberty ARC is proud of our more than 60 years of providing top-quality supports and services.Salary: $17.50/hour + experienceResponsibilitiesAs a...

  • Client Service Support Specialist

    7 days ago

    Schenectady, New York, United States Marshall & Sterling Inc Full time

    We are seeking a highly organized and detail-oriented Client Service Support Specialist to join our team at Marshall & Sterling Inc.About the Role:As a key member of our client service team, you will provide exceptional administrative support to ensure seamless customer experiences.You will work closely with our Client Service Specialists to deliver...

  • Renewable Energy Support Specialist

    7 days ago

    Schenectady, New York, United States Genpact Full time

    Genpact is a global professional services firm that delivers digital transformation through consulting and operational services. We are seeking a highly skilled Renewable Energy Support Specialist to join our team.As a key member of our Genpact team, the successful candidate will be responsible for monitoring and responding to technical issues related to...

  • Academic Support Specialist

    6 days ago

    Schenectady, New York, United States SUNY Schenectady County Community College Full time

    Overview">The SUNY Schenectady County Community College seeks a part-time Academic Support Specialist to provide academic support to students in specific content areas. As a valued member of our team, you will play a crucial role in helping students achieve their academic goals.">Salary and Benefits">We offer a competitive salary range of $16.38/hr -...

  • Technical Support Specialist

    6 days ago

    Schenectady, New York, United States Genpact Full time

    We are seeking highly skilled and detail-oriented professionals for the role of Technical Support Specialist to join our team at Genpact. This position plays a vital role in ensuring the smooth operation of our technical systems, providing prompt assistance to customers, and facilitating the implementation of new applications.Key Responsibilities:Conduct...

  • Youth Support Specialist

    6 days ago

    Schenectady, New York, United States Northern Rivers Family of Services Full time

    We are seeking a dedicated Youth Support Specialist to join our team at Northern Rivers Family of Services.About the RoleThis position involves providing daily therapeutic treatment to children and youth in our care, working within a trauma-informed framework to ensure their safety and well-being. You will engage with clients, form positive relationships,...

  • Wind Turbine Operations Support Specialist

    6 days ago

    Schenectady, New York, United States Genpact Full time

    Genpact is committed to delivering excellence in renewable energy power generation.We seek a skilled Wind Turbine Operations Support Specialist to join our team. This role offers an estimated annual salary of $85,000-$110,000 based on industry standards and location.Job DescriptionThis position involves real-time monitoring and response to technical issues...

  • Pediatric Dental Care Specialist

    6 days ago

    Schenectady, New York, United States SIMKO Support Center LLC Full time

    Job OverviewWe are seeking a highly skilled and motivated Pediatric Dental Care Specialist to join our team at Schenectady Pediatric Dentistry.This role will be responsible for providing quality dental care to our pediatric patients. As a specialist, you will clean teeth, examine patients for signs of oral diseases, and provide preventative dental...

  • Technical Support Specialist for Renewable Energy Operations

    5 days ago

    Schenectady, New York, United States Genpact Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Schenectady, New York. As an IT Support Technician Lead, you will be responsible for providing technical assistance to customers and facilitating the implementation of new applications.ResponsibilitiesConduct remote troubleshooting using established procedures and...

  • Education Support Specialist

    7 days ago

    Schenectady, New York, United States Schenectady City School District Full time

    About the RoleWe are seeking a dedicated and compassionate Education Support Specialist to join our team at Schenectady City School District. As an integral member of our staff, you will play a critical role in supporting teachers and students in creating a positive and inclusive learning environment.Key Responsibilities:Assist Teachers: Provide support to...

  • Technical Support Specialist

    6 days ago

    Schenectady, New York, United States Genpact Full time

    We are seeking a highly skilled Technical Support Specialist to join our Genpact team in this dynamic role, offering an exciting opportunity to work with renewable energy power generating assets.As a key member of our support team, you will be responsible for real-time monitoring and response to technical issues, providing prompt customer assistance and...

  • Data Entry and Administrative Support Specialist

    4 days ago

    Schenectady, New York, United States Kelly Services Inc Full time

    Job OverviewThe Kelly Services Inc. team is seeking two highly skilled contractors to fill the role of Data Entry and Administrative Support Specialist. This position requires a strong focus on accuracy and attention to detail, as well as excellent organizational and communication skills.