Front Desk Agent

2 weeks ago

Snowmass Village, United States Stone Bridge Inn Full time

Overview:

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

  • Summer season start dates are mid to late May for our seasons, and goes until beginning to the end of October.
  • Winter season start dates are beginning of December and go until mid-April. Employees are encouraged to return for seasons going forward.


Responsibilities:

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications:

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but its also a lot of fun Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Additional perks may include:

  • Colleague Rate and Complimentary Room Nights
  • Flexible Spending Account
  • Affordable bus passes for commuters
  • F&B Discounts

Seasonal FT employees:

  • Sick pay, available upon hire
  • Affordable bus passes for commuters
  • Colleague Rate and Complimentary Room Nights
  • F&B Discounts
  • 2-day Ski Pass

Seasonal PT employees:

  • Sick pay, available upon hire
  • Affordable bus passes for commuters
  • Colleague Rate and Complimentary Room Nights
  • F&B Discounts

Wage Information:

  • The hourly rate for this position is $20.00 per hour.

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