Front Desk Agent

1 month ago


Valley Village, United States Hotel Mariposa Full time

The Hotel Mariposa is seeking a friendly and customer-oriented individual to join our team as a Guest Service Representative. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

**Qualifications**
- Previous experience in the hospitality industry is preferred
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Strong customer service skills with a friendly and approachable attitude
- Proficient in phone etiquette and handling guest inquiries over the phone
- Knowledge of hotel operations and procedures is advantageous
- Ability to handle cash transactions accurately
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts, including evenings, weekends, and holidays

If you are committed to providing exceptional service, we would like to hear from you

Pay: From $19.73 per hour

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Hotel: 1 year (preferred)
- Customer service: 2 years (preferred)

Ability to Commute:

- Valley Village, CA 91607 (required)

Work Location: In person


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