Desktop Support Engineer

3 weeks ago

Greenwich, United States Gotham Technology Group Full time

Responsibilities:

  • Provide desktop and mobile device support firm wide as the initial point of contact
  • This role requires you to be on call including nights and weekends
  • Install and configure computer systems and applications within the firm, including onboarding new hires
  • Analyze, troubleshoot and diagnose hardware and software problems
  • Liaison between Verition and vendor support teams
  • Pro-actively prioritize and manage several milestones and projects efficiently
  • Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
  • Vendor and order management
  • Create online documentation pertaining to computer and application troubleshooting and usage
  • Maintain a working audit log detailing all system updates, as well as the date of completion
  • Professional written and interpersonal skills are essential when communicating with employees and vendors
  • Qualifications:
  • Bachelor's or Technical degree in computer science or a related field
  • 8+ years of proven experience supporting employees and technology in a fast-moving environment
  • Extensive experience working with different operating systems including Windows and Mac OSX, Linux is a plus
  • Working knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
  • Experience with VDI ( VMWare)
  • Experience supporting Android and IOS devices
  • Strong interpersonal skills and excellent analytical skills
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working on site and remotely assisting employees
  • Accept constructive criticism and employee feedback regarding their experience with software or technology services
  • Support Trading Platforms (i.e. Bloomberg terminals)

Nice to Have:

  • VIP support
  • Cybersecurity
  • Windows server management
  • DevOps or SecOPs
  • Patch management
  • Networking
  • Telephony

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