Senior Analyst, Business Systems

2 weeks ago

Birmingham, United States Protective Life Insurance Company Full time
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
Protective Life is looking for a Business Systems Analyst for the Agency Contracting Systems Team to support agent onboarding, maintenance, and compensation processes.This condensed team is looking to modernize its software and make significant improvements to its users' experience. For this they use an Agile Software Development Life Cycle to drive customer priorities in a transparent way and provide adaptability and continuous improvement.
You should be self-motivated and inquisitive, seek to improve user and IT processes and experience, and demonstrate accuracy and attention to detail. You will be expected to accept responsibility and accountability for your work and utilize your decision-making skills to achieve team objectives.
The position requires a strong understanding of the business rules for the Licensing, Contracting and Compensation department and daily interactions with the business and other IT teams.
This role requires thorough analytical, problem-solving, and organizational skills. In the role you will need to be able to prioritize multiple assignments while maintaining a sense of urgency to meet individual and team deadlines and goals. Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional, and technical requirements is critical to this role.
Success in this role requires strong leadership ability among peers, excellent oral and written communication skills, and effective collaboration with others, both internal and external to the company. Responsibilities:
  • Elicit, compose, and maintain requirements using interviews, group facilitation, prototyping, data analysis, business process descriptions, use cases, user stories, business analysis, and workflow analysis.
  • Manage functional testing cycles including test planning, script development, status reporting, and test execution.
  • Acts as a leader and department representative on projects that are very large, complex, and/or deal with multiple divisions.
  • Represents the team in interdepartmental projects and corporate initiatives; consults with the business area on the most complex system-related issues and makes recommendations for better utilizing the available technology.
  • Create and review user stories and other technical documents with stakeholders to ensure business requirements are adequately reflected in technical planning documents.
  • Ability to perform business analysis within the department and cross-functionally across the organization, evaluate issues, identify practical solutions, and negotiate resolution with stakeholders.
  • Facilitates business requirements analysis and functional design work sessions including creating business presentations, communications, and documentation.
  • Lead functional design including demonstrations to stakeholders to validate approach.
  • Identifies creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives, and provides recommendations.
  • Experience providing product management support such as prioritization and backlog grooming.
Qualifications:
  • Must have at least 8-10 years of experience as a Business Analyst or equivalent.
  • 5 or more years' experience with AGILE methodologies is preferred.
  • Bachelor's degree or greater is preferred.
  • Basic experience with SQL queries or similar data analysis tools and languages.
  • Experience with insurance contracting, licensing and compensation systems are preferred.
  • Advanced Microsoft Excel skills are highly preferred.
  • Experience with Azure DevOps or similar tools such as Jira or Service-Now is preferred.
Protective's targeted salary range for this position is $73,500 to $113,030. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

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