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Airport Guest Service Agent San Francisco
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San Francisco, United States Hawaiian Airlines Full timeTitle Airport Guest Service Agent San Francisco Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Francisco, California!** At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we...
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Airport Guest Service Agent
1 month ago
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world Position Overview Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gates. They possess exceptional communication skills, thrive in a fast-paced environment, and are willing to lend a helping hand. Interview Schedule The interview process consists of the following: A 60-minute virtual panel interview A 30-minute in-person final interview Candidates successful in the interview process may be invited to paid classroom training at the SFO training room. Training is held Monday - Friday, 8 hours per day. Pay and Benefits This position is covered by a collective bargaining agreement and the San Francisco Minimum Wage Compensation Ordinance (MCO) & Airport Quality Standards Program (QSP) Compensation and Benefits section. The current pay for this position is $21.46 per hour. In addition, $10.95 per hour will be paid into a medical reimbursement account via the City Option Program per the Healthy Airport Ordinance of SFO. Work Schedules Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift. Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need. Part-time is 4 to 6 hours per shift. Part-time employees may be extended to full-time hours based on operational need. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time. This is a part-time position. Work schedules are 5 days on with 2 consecutive days off. Each shift is 4 - 6 hours and could be extended to 8 based on operational need. Shifts start as early as 4:00am and end as late as 1:00am. If you have a full-time job during the day, please consider this before applying. Minimum Requirements Legally authorized to work in the United States Minimum age 18 years old Possess a high school diploma or equivalent education Ability to lift up to 70 lbs. when checking in guests’ bags Ability to work any shift awarded Ability to complete pre-employment drug test and if hired, random drug testing Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable) No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable. Preferred Qualifications Airline experience Customer service experience in the hospitality industry About Hawaiian Airlines Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti. Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation. The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com . Follow Hawaiian’s Twitter updates ( @HawaiianAir ), become a fan on Facebook ( Hawaiian Airlines ), and follow us on Instagram ( hawaiianairlines ). For career postings and updates, follow Hawaiian’s LinkedIn page. For media inquiries, please visit Hawaiian Airlines’ online newsroom . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr
