Service Express Agent
3 months ago
Job Number24182887
Job CategoryRooms & Guest Services Operations
LocationThe Westin Los Angeles Airport, 5400 West Century Boulevard, Los Angeles, California, United States, 90045VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $26.35 to $26.35 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.
-
Limousine Service Reservation Agent
2 days ago
Los Angeles, California, United States Limousine Service Full timeCompany OverviewWe are a well-established Limousine Service based in North Hollywood, seeking a Dispatcher/Reservation Agent to join our team.Our company has been in business for 45 years and has weathered a global pandemic, demonstrating our commitment to excellence and resilience.
-
Customer Service Representative
4 weeks ago
Los Angeles, California, United States Tara Casares - State Farm Agent Full timeRole SummaryTara Casares - State Farm Agent is a dynamic insurance agency seeking a skilled Receptionist - State Farm Agent Team Member to join our team. This role involves providing exceptional customer service, managing appointments, handling inquiries, and engaging in sales conversations to deliver insurance solutions to clients.Primary...
-
Express Car Wash Team Member
3 weeks ago
Los Angeles, California, United States SUNRISE LAX CARWASH EXPRESS CORP Full timeJob DescriptionSunrise Lax Express Carwash is now hiring Express Car Wash Team Members. We are looking for motivated and experienced individuals who can help us maintain the highest level of quality and customer satisfaction in our express car wash facility.In this role, you will be responsible for:Loading vehicles onto our conveyor systemAssisting customers...
-
Service Agent Position
3 weeks ago
Los Angeles, California, United States ALTO Full timeOverview: ALTO is seeking an experienced Service Agent to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth movement and management of vehicles within our lot. This role requires attention to detail, strong communication skills, and a commitment to providing exceptional customer service.Estimated Salary:...
-
Premier Agent Team Member
9 hours ago
Los Angeles, California, United States Pogos Ichmelyan - State Farm Agent Full timeAbout Pogos Ichmelyan - State Farm AgentAs a dedicated team member of Pogos Ichmelyan - State Farm Agent, you will be part of a dynamic organization committed to delivering exceptional customer experiences and providing premier insurance and financial service products. We pride ourselves on being a trusted brand and are seeking a highly motivated and...
-
Airline Customer Service Agent
4 days ago
Los Angeles, United States Pacific Aviation Full timeThe First Step: (Must possess the language skills below) Must be fluent in English and Korean languages (conversational and writing) required. Japanese language a plus. If you do not possess these language skills, please do not apply for this position. Who We Are: Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling...
-
Customer Experience Associate
3 weeks ago
Los Angeles, California, United States Pet Food Express Full timeJob DescriptionWe're seeking a Sales Associate to join our team at Pet Food Express. As a key member of our staff, you'll play a vital role in delivering exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Work closely with customers to understand their needs and preferences, making personalized product...
-
Dispatcher and Reservation Agent
3 weeks ago
Los Angeles, California, United States Limousine Service Full timeAbout the JobThis Dispatcher/Reservation Agent position is responsible for coordinating the activities of our office and vehicles, ensuring seamless communication with clients, chauffeurs, and senior management.The successful candidate will possess excellent oral and written communication skills, computer literacy, and the ability to handle multiple tasks...
-
Customer Service Agent
1 week ago
Los Angeles, United States Alaska Airlines Full timeAlaska Airlines - JobID: E74558EBB24046AF807419B859EA687F [Customer Service Representative] As a Customer Service Agent at Alaska Airlines, you'll: Respond to guest inquiries and perform various tasks in ticketing, check-in, and boarding areas; Sell tickets and ensure cabin accommodations; Evaluate and prepare flights by arranging seat assignments and load,...
-
Guest Service Agent
3 months ago
Los Angeles, United States AccorHotel Full timeCompany Description The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city's best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary...
-
Airline Customer Service Agent
6 months ago
Los Angeles, United States Pacific Aviation Full timeOur Pacific Aviation/SAS family creates an environment where, together, we can all succeed. Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year...
-
Los Angeles Service Agent
3 weeks ago
Los Angeles, California, United States Alto Full timeJob Title: Los Angeles Service AgentWe are seeking an experienced Service Agent to join Alto in Los Angeles. As a key member of our team, you will be responsible for ensuring the efficient movement and parking of cars on our lot, maintaining a neat and organized environment, and providing exceptional customer service.Estimated Salary: $52,500 per yearKey...
-
Customer Service Representative
7 days ago
Los Angeles, United States Marushka Isabella - State Farm Agent Full timeAbout Our CompanyAt Marushka Isabella - State Farm Agent, we value our customers and strive to provide exceptional service and support. As a Customer Service Representative, you will play a critical role in helping us achieve this goal.Compensation Package:Our estimated salary range for this position is $45,000 - $65,000 per year, depending on experience and...
-
Los Angeles
3 months ago
Los Angeles, United States ALTO Full timeService Agent: We are looking for an experienced Service Agent to join our team. In this role, you will move and park cars on our lot. As a Service Agent, your duties include keeping track of parked vehicles and making sure that the parking lot is neat and presentable. To ensure success as a Service Agent, you should exhibit safe driving skills and have...
-
Customer Service Agent Representative
9 hours ago
Los Angeles, California, United States Southern California Pipe Trades Administrative Corporation Full timeJob OverviewWe are seeking a detail-oriented and organized individual to join our team as a Customer Service Junior Agent. This role is responsible for providing exceptional customer service and support to participants, medical providers, employers, and other stakeholders.
-
Airline Customer Service Agent
2 weeks ago
Los Angeles, United States Pacific Aviation Full timeThe First Step: (Must possess the language skills below) Must be fluent in English and Chinese languages (conversational and writing) required. If you do not possess these language skills, please do not apply for this position - but check out our other job postings that don't require a second language skill and/or require a different second language skill....
-
Airline Customer Service Agent
2 weeks ago
Los Angeles, United States Pacific Aviation Full timeThe First Step: (Must possess the language skills below) Must be fluent in English and Tagalog languages (conversational and writing) required. If you do not possess these language skills, please do not apply for this position - but check out our other job postings that don't require a second language skill and/or require a different second language skill....
-
Airline Customer Service Agent
2 weeks ago
Los Angeles, United States Pacific Aviation Full timeThe First Step: (Must possess the language skills below) Must be fluent in English and Korean languages (conversational and writing) required. Japanese language a plus. If you do not possess these language skills, please do not apply for this position - but check out our other job postings that don't require a second language skill and/or require a...
-
Ramp Service Agent
5 days ago
Los Angeles, California, United States Envoy Air, Inc. Full timeAt Envoy Air, Inc., we're committed to delivering exceptional service and excellence in everything we do. Our team of dedicated professionals is passionate about ensuring that our customers receive a safe and enjoyable travel experience. As a Ramp Service Agent with us, you'll play a critical role in the success of our operations.As a member of our team,...
-
State Farm Agent Team Associate
3 weeks ago
Los Angeles, California, United States Pogos Ichmelyan - State Farm Agent Full timeAbout the RoleWe are seeking an Insurance and Financial Services Coordinator to join our team at Pogos Ichmelyan - State Farm Agent. As a key member, you will play a crucial role in promoting State Farm's premier insurance and financial service products, forging enduring customer relationships, and driving business growth.Key Responsibilities