Associate Team Leader

4 weeks ago


Sanford, United States H&R Block Full time

Job Description:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.It would be even better if you also had...
  • Experience supervising or managing people
  • History of delivering outstanding customer experiences
Perks of the job...

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
  • Medical coverage and well-being programs including mental health support and coaching
  • 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you
  • Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more
The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.What you'll bring to the team...
  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
Your Expertise
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
#8415

  • Sanford, United States Caterpillar Full time

    Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating Team Leader, Engineer, Leader, Team Lead, Production, Project Management, Business Services


  • Sanford, United States Waypoint Full time

    Who we are:Waypoint offers comprehensive services, including a special purpose private school for children with autism and other developmental disabilities, case management and outpatient therapy services for children and adults, and residential and in-home supports for adults with Intellectual/Developmental Disabilities. The Life Works program serves to...


  • Sanford, United States Waypoint Full time

    Who we are: Waypoint offers comprehensive services, including a special purpose private school for children with autism and other developmental disabilities, case management and outpatient therapy services for children and adults, and residential and in-home supports for adults with Intellectual/Developmental Disabilities. The Life Works program serves to...


  • Sanford, United States Caterpillar Financial Service Corp Full time

    Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...

  • Team Leader

    4 weeks ago


    Sanford, United States GKN Automotive Full time

    Job DescriptionProduction Team LeaderAbout UsGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role purposeLeads employees...


  • Sanford, United States elite technical services, inc. Full time

    Our client specializes in advanced robotic systems for various applications. As the Embedded Software Engineer and team leader you will have the opportunity to contribute to a cutting-edge field that combines robotics, aerospace engineering, and advanced technology. In addition to leading the team and putting in SDLC + team and project management standards...


  • Sanford, United States Elite Technical Services, Inc. Full time

    Our client specializes in advanced robotic systems for various applications. As the Embedded Software Engineer and team leader you will have the opportunity to contribute to a cutting-edge field that combines robotics, aerospace engineering, and advanced technology. In addition to leading the team and putting in SDLC + team and project management standards...


  • Sanford, United States WIS INTL Full time

    ** Inventory Associate- Travel Team** **Job Category****:** Inventory **Requisition Number****:** TRAVE031874 Showing 1 location **Job Details** **Description** **Inventory Associate- Travel Team** **Starting Wage from $18.50** **Candidates must also be able to travel overnight for up to four nights in a row. This will include a meal per diem and travel pay...


  • Sanford, United States Alpaca Chicken Full time

    Job DescriptionJob DescriptionAlpaca Chicken is looking for Shift Leaders to join our team. The Shift Leader will oversee the opening and closing of our Wake Forest location. The ideal candidate can confidently oversee and lead a team during a specific work shift. They ensure that tasks are completed efficiently and according to company standards....


  • Sanford, United States Alpaca Chicken Full time

    Job DescriptionJob DescriptionAlpaca Chicken is looking for Shift Leaders to join our team. The Shift Leader will oversee the opening and closing of our Wake Forest location. The ideal candidate can confidently oversee and lead a team during a specific work shift. They ensure that tasks are completed efficiently and according to company standards....


  • Sanford, United States Walmart Supercenter #1954 Full time

    Your local **Sanford, Maine Walmart Supercenter store #1954** is now hiring Checkout Team and Service (Desk) Associates! - Full time shifts run 10a-7p or 1p-10p - Part time any availability including weekends - Pay starts at $18.50 per hour. ($17 base pay plus temporary summer differential) **Ways To Apply** - Have questions, please call People Lead Jen or...

  • Shift Leader>

    1 month ago


    Sanford, United States Wingstop Full time

    Wingstop - 120 W Lake Mary Blvd - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership in...

  • Shift Leader>

    1 week ago


    Sanford, United States Wingstop Full time

    Wingstop - 120 W Lake Mary Blvd - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership in...


  • Sanford, United States Qdoba Mexican Eats Full time

    Mexican cuisine Fast Casual Dining restaurant. Youll support the management team in all aspects of service, quality, cleanliness, labor, costs, production, maintenance of the restaurant, manage all employees during the assigned shift. They must be a Shift Leader, Shift Lead, Restaurant, Leader


  • Sanford, United States BDC Orlando Full time

    Overview: Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a...


  • Sanford, United States AutoNation Full time

    BDC Orlando Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide...

  • Account Associate

    3 weeks ago


    Sanford, United States Chris Slaby - State Farm Agent Full time

    ROLE DESCRIPTION:Chris Slaby - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this...

  • Account Associate

    3 weeks ago


    Sanford, United States Chris Slaby - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Chris Slaby - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...


  • Sanford, United States Eurofins Full time

    Company DescriptionThe work we do at Eurofins matters, and so do our employees. At Eurofins, we put a focus on your professional growth. We provide our employees the ability to break into the biopharmaceutical industry and grow from the bottom up. We have the supportive teams and tools available to invest in you while also affording you work-life balance and...

  • Account Associate

    3 weeks ago


    Sanford, United States Meg Ryan - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Meg Ryan Agency Inc is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Associate with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile...