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Guest Services Agent

4 weeks ago

San Francisco, California, United States Hornblower Inc Full time
Salary: $26.28 / hour

City Experiences is seeking Guest Service Agents for our Alcatraz Cruises operation in San Francisco CA.

Do you share Alcatraz Cruises' passion for providing amazing experiences? If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The Guest Service Agent's responsibilities are: To sell tickets to Alcatraz Island; To assist with scanning tickets, loading and off-loading of vessels; To trouble shoot any guest ticketing issues; To provide excellent customer service.

Essential Duties & Responsibilities:

•Greets guests upon checking in at the ticket booth.

•Assists guests with purchasing tickets or locating and printing tickets for those who are unable to provide a QR Code or Confirmation of their booking.

•Execution of responsible cash handling and proper point of sale processes is required when assigned to point of sale and ticketing systems for processing transactions.

•Dropping cash banks responsibly as required when working with cash banks, point of sale.

•Processes rescheduling or refunding tickets for guests, as needed, with management approval.

•Upsells card products.

•Scans tickets prior to entering queue.

•Assists with loading and off-loading of guests.

•Answers questions concerning fares, routes, schedules, and reservations.

•Answers questions regarding Alcatraz Island and other local attractions.

•Follows all National Park Service directives, and Alcatraz Island policies.

•Performs other duties as assigned.

Minimum Qualifications:
  • 2 years customer service experience
  • Excellent verbal and written communication skills, including conflict resolution skills
  • Knowledge of another language in addition to English is preferred
  • Knowledge of Microsoft Office programs required
  • Must possess a TWIC Card (Transportation Workers Identification Card)
  • Open schedule and ability to work any assigned schedule, including holidays and weekends
  • Ability to work a shift that may start as early at 7:15 am or end as late as 8:30 pm. Shifts are 8 hours.
About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)