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Membership Representative

4 months ago

Philadelphia, United States Philadelphia Museum of Art Full time
We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute
The Philadelphia Museum of Art is seeking professional and articulate Membership Representatives to retain and provide customer service to members on-site from the Perelman Building's Membership Call Center.

Specifically, you will:
  • Conduct outbound phone calls to lapsed or current museum members.
  • Utilize various campaign strategies for membership renewal, acquisition and stewardship.
  • Speak with members of all levels, presenting the benefits of membership, Museum exhibitions, programming, and our historic general collection.
  • Perform other duties as assigned.


Your background and experience include:
  • Previous telemarketing and/or fundraising experience for non-profits is preferred.
  • A desire to make consultative outbound phone calls over the course of 3-6 hour shifts in a busy, but friendly, call center environment.
  • Basic computer proficiency, including experience with Microsoft Outlook, Teams and Raiser's Edge is preferred, but not essential.
Position and Compensation Details
  • The hourly rate for this position is $16.75
  • This position is part-time, non-exempt working up to 20 hours per week.
  • The position requires the ability to work a flexible part-time schedule currently between the hours of 10:00am to 5:00pm, Monday through Friday
  • This position is part of the AFSCME Local 397 bargaining unit.
  • This position reports to the Assistant Manager of Membership Sales
  • Physical requirements:
    • Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
    • Able to move items up to 10 pounds
  • Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.


Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
  • Free general admission to the museum for you and your immediate family
  • Discounted guest tickets for admission
  • Discounts on gift memberships
  • Special staff tours and presentations from our curatorial and conservation teams
  • Discounts at the museum restaurant, museum cafs, and museum retail and online stores