Patient Services Representative
4 weeks ago
Department: Clinical Operations
Employment Type: Full Time
Location: Shelby Office
Reporting To: Kelli Duffy
Description
Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.
Schedule:
Variable schedule 7am-5:30 pm, 8 1/2 hour days with 1/2 hour lunch
Travel and/or coverage in Warren
What you will be doing
- Greet and check in patients in a friendly, courteous, and professional manner.
- Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
- Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Prepares paperwork for patient visits.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Reconciles cash against daily charge and cash reports.
- Schedule and confirm patient appointments as needed.
- Create, distribute, and file new patient charts/medical records.
- Perform clerical tasks such as copying, sorting, scanning, and faxing.
- Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
- Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
- Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
- Perform any other duties as assigned
Required
- High school diploma or GED
- Strong verbal and written communication skills
- Telephone operator or high call volume experience
- Entry Level
- BSM Consulting : New Employee Orientation
- 1st Health Compliance Training (as required)
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
-
Patient Service Representative
3 weeks ago
Utica, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
3 days ago
Utica, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Customer Service Representative
3 weeks ago
Utica, United States PLANNED PARENTHOOD ACTION FUND INC Full time**Customer Service Representative** Utica, NY / Clinical Clinical Services - Health Center Based / Full Time When you join PPGNY as a Customer Service Representative, you will be the primary point of contact for patients via telephone and set the stage for a positive and supportive experience with our organization. You will foster a positive work environment...
-
Customer Service Representative
3 days ago
Utica, United States PLANNED PARENTHOOD ACTION FUND INC Full time**Customer Service Representative** Utica, NY / Clinical Clinical Services - Health Center Based / Full Time When you join PPGNY as a Customer Service Representative, you will be the primary point of contact for patients via telephone and set the stage for a positive and supportive experience with our organization. You will foster a positive work environment...
-
Customer Service and Sales Representative
3 weeks ago
Utica, United States Lifetime Insurance Services, Inc. Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time off Energetic and positive customer service representative needed for our growing independent insurance agency. Position will be responsible for answering calls, taking down info, entering info, handling reports, following up with clients and being the bright and...
-
Customer Service Representative
5 days ago
Utica, United States U-Haul Full timeLocation: 430 Lomond Pl, Utica, New York 13502 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Customer Service Representative
2 weeks ago
Utica, United States U-Haul Full timeLocation: 430 Lomond Pl, Utica, New York 13502 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
3 days ago
Utica, United States U-Haul Full timeLocation: 430 Lomond Pl, Utica, New York 13502 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 week ago
Utica, United States Community Bank System Full timeOverviewBenefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Customer Service Representative
2 weeks ago
Utica, United States Community Bank System Full timeOverview: Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Customer Service Representative
2 days ago
Utica, United States Community Bank System Full timeOverview: Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Customer Service Representative
3 days ago
Utica, United States Community Bank System Full timeOverviewBenefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Lead Customer Service Representative
2 weeks ago
Utica, New York, United States Circle K Full timeStore : 4835 State Route 365, Oneida, New York 13421Availability - Shift/Days Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...
-
Lead Customer Service Representative
3 days ago
Utica, New York, United States Circle K Full timeStore : 4835 State Route 365, Oneida, New York 13421Availability - Shift/Days Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...
-
Utica, United States Community Bank System Full timeBPAS - Participant Services Representative - Utica, NY (Job ID: 2656) Hours/Week: 40 hours Location: US:NY:Utica Relevant experience and education will be taken into consideration when determining actual starting pay rate. Hours: Multiple Shifts M-FIf you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding...
-
Utica, United States Community Bank System Full timeBPAS - Participant Services Representative - Utica, NY (Job ID: 2656) Hours/Week: 40 hours Location: US:NY:Utica Relevant experience and education will be taken into consideration when determining actual starting pay rate. Hours: Multiple Shifts M-FIf you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding...
-
Field Service Representative
3 weeks ago
Utica, United States SAPA Transmission Full timeJob DescriptionJob DescriptionSAPA Transmission in its growth in the U.S.A. is looking for a highly skilled Mechanic to assemble, maintain and repair tracked vehicle transmissions for the US Army. You as a Field Service Representative will join to our Engineering Department in a leadership role over all Mechanics, and will be responsible for ensuring...
-
Field Service Representative
2 months ago
Utica, United States SAPA Transmission Full timeJob DescriptionJob DescriptionSAPA Transmission in its growth in the U.S.A. is looking for a highly skilled Mechanic to assemble, maintain and repair tracked vehicle transmissions for the US Army. You as a Field Service Representative will join to our Engineering Department in a leadership role over all Mechanics, and will be responsible for ensuring...
-
Patient Access Scheduling Representative
4 weeks ago
Utica, United States McLaren Health Care Full timePosition Summary: Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned : Obtains required patient demographic and...
-
Patient Access Scheduling Representative
3 days ago
Utica, United States McLaren Health Care Full timePosition Summary: Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned : Obtains required patient demographic and...
