Customer Service Representative

2 weeks ago

Utica, United States PLANNED PARENTHOOD ACTION FUND INC Full time

**Customer Service Representative**

Utica, NY / Clinical Clinical Services - Health Center Based / Full Time When you join PPGNY as a Customer Service Representative, you will be the primary point of contact for patients via telephone and set the stage for a positive and supportive experience with our organization. You will foster a positive work environment with internal and external customers by providing professional, efficient and caring services. Answers phones and triages patient calls, including appointment management. **Additional responsibilities include:**

+ Provides patients with accurate and clear information about appointment and services.

+ Collects all relevant information to determine what type of appointment to schedule.

+ Accurately schedules patients for appointment requested.

+ Proactively searches for soonest appointment availability, across multiple site locations. Provides patients with information on financial assistance programs available to them, including, but not limited to, MPW, FPBP, and ACA. Gives the range of fees associated with a particular visit type.

+ Collects all required demographic and billing information, including insurance verification, following PPGNY and NYSDSS guidelines.

+ Provides general health and contraceptive information.

+ Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.

+ Solves problems and triages calls/questions to appropriate medical personnel; documents in the EMR to ensure appropriate follow up.

+ Previous experience working with electronic health record.

+ Proficiency in other languages

+ Prior Planned Parenthood employment.

+ Prior health care employment

**PPGNY's benefits package includes:** Generous PTO and holiday schedule Medical, dental and vision coverage options for you and eligible dependents FSA, HSA, Commuter pre-tax reimbursement funds Short and Long Term Disability, Free Basic Life and AD&D 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment **All positions at PPGNY require:** Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNYs education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

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