Network Support Specialist
3 weeks ago
Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
Support users and leverage information technology and communications systems and applications to advance Cascade PBS’s operations to reach more people, build a great organization and inspire a smarter world while demonstrating Cascade PBS’s values of integrity, community, innovation and diversity.
Cascade PBS is committed to building a team that represents a diversity of thought, experience and personal background. Our organization serves a diverse community, in terms of ethnicity, class, culture, language, sexual orientation and disabilities and we are committed to increasing diversity and inclusion amongst our staff population. We encourage everyone interested in this role to apply even if you don’t meet all the requirements.
Hourly rate:
$25.50 - $28.85
Seattle, onsite
Cascade PBS offers competitive benefits to team members working 20 hours or more a week.
Benefits
include :
11 paid holidays
1 personal holiday
4 weeks of Paid Time Off (PTO) to start
Company-matched 401(k) Retirement Plan that is fully-vested immediately
Monitor incoming requests for IT support; provide technical support and guidance to users in a hybrid work environment
Set up and maintain computers, peripherals and communications equipment; assist in the installation and maintenance of network hardware and software
Apply safeguards to protect the security of systems and applications
Troubleshoot, diagnose and resolve hardware and software problems; coordinate the repair of printers
Determine hardware and software needs and make recommendations; purchase and maintain records for approved IT hardware, software, support and service
Participate in the development, maintenance and execution of IT policies, procedures, documentation, training materials and budgets; ensure systems and licensing are compliant with security policies, procedures and standards
Train employees, interns, independent contractors and volunteers in the acceptable and secure use of the organization’s computer and telecommunications resources
Maintain inventory of computer hardware and software
Administer user accounts and control access to system stored data and information
Monitor server backups and coordinate off-site tape storage
Support a variety of business applications
Coordinate activities with vendors and others
Participate in special projects to monitor, maintain and improve network systems and processes
Develop and maintain technical skills so they are current with existing and emerging technologies and practices
Follow guidance and direction from the Network and Systems Administrator Lead
Backup and support other IT staff members as needed
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
REQUIRED SKILLS/ABILITIES
Ability to troubleshoot, diagnose and resolve hardware, software, and basic network problems
Ability to deliver quality customer service while remaining security minded
Ability to handle and prioritize simultaneous requests for assistance
Strong attention to detail
EDUCATION AND EXPERIENCE
Technical Degree or equivalent experience required
Three years’ experience working in a fast-paced IT business environment providing desktop and network support required
Demonstrated experience with the following required:
Configuring and deploying PC and Mac endpoints in a hybrid work environment
Applying safeguards to computers, peripherals and network equipment to protect the security of systems and data
Supporting and administering Active Directory and Azure Active Directory environments with Windows and Mac endpoints
Utilizing endpoint management systems for deploying and administering endpoints
Supporting and administering Microsoft Exchange
Supporting Microsoft business applications and a variety of database driven business applications
Supporting mobile devices and VOIP systems
Supporting printer infrastructure
PHYSICAL REQUIREMENTS
Ability and carry 30 pounds unassisted
Ability to climb, twist, bend, kneel, crawl and reach above head as required
Ability to sit and type on a keyboard for long periods of time
Knowledge of and ability to use a variety of hand tools to support IT
Ability to work in noisy, cold environment periodically
Ability to work some evenings, weekends, holidays and on-call shifts
Ability to travel to remote sites periodically
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at
jobs@kcts9.org
.
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