First Shift Dispatch Manager

1 week ago


Henrico, United States Cowan Systems Full time

Fleet ManagerJob Summary:The Fleet Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Fleet Manager will participate in; problem identification, solution recognition, and system implementation to improve areas that impact our drivers experience and the quality of our services. The Fleet Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs. Supervisory Responsibilities: Direct and indirect reports consisting of Professional Drivers. ScheduleMonday-Friday 0700-1700Job Duties:Driver Connect Maintain highest driver relationship and satisfaction of new and tenured drivers by: Actively onboarding new drivers following the 12 week onboarding process Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals Auditing driver manifests for pay accuracy and workload balance Advocate for driver in relation to executable plans Effectively communicate policy changes, schedule changes, etc. to the fleet. Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager Complete a driver ride along Bi-annually and participate in pre-trip inspections with drivers on a regular basis. Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules. Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed. Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)Safety Connect Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution. Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation. Customer Connect Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues. Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.Terminal Connect Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system. Identify and communicate assessorial charges to be collected for detention, storage, rescheduled deliveries, lumper charges, etc. by properly documenting in TMW. Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts. Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.Asset Connect Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization. Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre-trip inspections with drivers on a regular basis. Leadership Connect Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities and activities may change at any time with or without notice.Job Qualifications: 2 years industry experience with 1 year fleet management experience preferred Computer applications experience and proficiency in Microsoft Office TMS experience desired. TMW preferred Working knowledge of DOT, OSHA and related safety regulations Excellent customer service, problem solving, and decision making skills Must be punctual and reliable with the ability to work off hours as dictated by the business Ability to develop a working knowledge of all terminal operation aspects Travel may be required as dictated by the customer/business Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 poundsCompetencies: Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations The ability to motivate and lead drivers to meet and exceed the customers' expectations and the goals of the company Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish Ability to set clear expectations and work with others to accomplish specific goals Effective and professional verbal and written communication skills Strong organizational skills and attention to detail Judgement and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action Complex problem solving and reviewing related information to develop and evaluate options and implement solutions Superior communication to include speaking, active listening and conveying information effectively Monitoring/assessing performance of self and other individuals to make improvements or implement corrective action



  • Henrico, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionFleet ManagerJob Summary:The Fleet Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Fleet...

  • Service Dispatcher

    1 month ago


    Henrico, United States PlumbLife Plumbing, LLC Full time

    Job DescriptionJob DescriptionFull Job DescriptionWe're looking for motivated, self driven, customer oriented office personnel to serve as a customer service representative and as a dispatcher for our field personnel, acting as a liaison between both. Your primary job will be to manage the call-board and send technicians service calls in an efficient...

  • Service Dispatcher

    3 weeks ago


    Henrico, United States PlumbLife Plumbing, LLC Full time

    Job DescriptionJob DescriptionFull Job DescriptionWe're looking for motivated, self driven, customer oriented office personnel to serve as a customer service representative and as a dispatcher for our field personnel, acting as a liaison between both. Your primary job will be to manage the call-board and send technicians service calls in an efficient...

  • Shift Manager

    1 month ago


    Henrico, United States Rusty Taco, Inc. Full time

    The shift manager is a support role to the restaurant management team and is responsible for any tasked outlined by the General Manager. Provides exceptional service to guests. Manages staffing levels throughout the shift; makes appropriate business Shift Manager, Manager


  • Henrico, United States Flex Full time

    Job Posting Start Date 04-11-2024 Job Posting End Date 06-07-2024 Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. At Anord Mardix, we welcome people of all...


  • Henrico, United States Flex Full time

    Job Posting Start Date 04-11-2024 Job Posting End Date 06-07-2024 Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. At Anord Mardix, we welcome people of all...


  • Henrico, United States Olive Branch Solutions Full time

    The Olive Branch Solution is assisting Fidelis Logistics hire a friendly and dynamic 2nd Shift Shipping and Receiving Clerk to provide excellent customer service to clients and carriers. Fidelis is a Veteran-owned company in the Third-Party Logistics (3PL) business with locations across the country. **Benefits at Fidelis Logistics** - Competitive...

  • Commercial Banker I

    1 month ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper.As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals.Commercial...

  • Commercial Banker I

    2 months ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper.As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals.Commercial...

  • Commercial Banker I

    3 weeks ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper.As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals.Commercial...

  • Commercial Banker I

    3 weeks ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper.As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals.Commercial...

  • Commercial Banker I

    2 months ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper. As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals....

  • Commercial Banker I

    3 weeks ago


    Henrico, United States First Citizens Bank Full time

    Overview: Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper. As a Commercial Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals....


  • Henrico, United States Aston Carter Full time

    Description: Reporting to the Operations Manager the Master Scheduling Manager will be based in Henrico, VA will coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Develop and manage production forecast based on master plan, timelines, material needs in order to define...


  • Henrico, United States Aston Carter Full time

    Description: Reporting to the Operations Manager the Master Scheduling Manager will be based in Henrico, VA will coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Develop and manage production forecast based on master plan, timelines, material needs in order to define...

  • Pump Truck Driver

    3 weeks ago


    Henrico, United States S B Cox, Inc. Full time

    Job DescriptionJob DescriptionPORTABLE TOILET PUMP TRUCK DRIVERJob SummaryPortable toilet pump truck drivers are responsible for delivering and maintaining the sanitation of portable restrooms. Your responsibilities are to handle sewage disposal and pump duties according to company guidelines, collect waste, clean the toilet and its housing, load sanitary...

  • Pump Truck Driver

    1 month ago


    Henrico, United States S B Cox, Inc. Full time

    Job DescriptionJob DescriptionPORTABLE TOILET PUMP TRUCK DRIVERJob SummaryPortable toilet pump truck drivers are responsible for delivering and maintaining the sanitation of portable restrooms. Your responsibilities are to handle sewage disposal and pump duties according to company guidelines, collect waste, clean the toilet and its housing, load sanitary...


  • Henrico, United States Cranemasters Full time

    DescriptionBasic Function: Responsible for accomplishment of sales goals and objectives in support of our business. Identify and develop opportunities to increase our existing customer base and expand the company's business platform. Includes all areas of our business (i.e. Car Repair, Load Adjust, Bridge Span Replacement, Rerail Services, Track Services,...


  • Henrico, United States Cranemasters Full time

    DescriptionBasic Function: Responsible for accomplishment of sales goals and objectives in support of our business. Identify and develop opportunities to increase our existing customer base and expand the company's business platform. Includes all areas of our business (i.e. Car Repair, Load Adjust, Bridge Span Replacement, Rerail Services, Track Services,...

  • Shift Leader>

    1 month ago


    Henrico, United States Five Guys Full time

    Five Guys - 12210 W Broad St [Restaurant Shift Supervisor] As a Shift Lead at Five Guys, you'll: Be responsible for financial and inventory management; Take lead on crew assignment, training and motivation of the team during your shift; Perform customer relationship management; Have full accountability for how the shift runs under your watch; Work both...