Business Coordinator, Personal Shopping

2 weeks ago

New York, United States Neiman Marcus Full time
Job Description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

General Description: The Personal Shopper Business Coordinator supports the Personal Shopper with customer service, client development, and team development

Responsibilities:
  • Increase cross sell and purchase frequency with existing customers
  • In partnership with shopper, develop seasonal business strategy
  • Provide qualitative information for Top 100 client spend analysis
  • Develop one-on-one relationships with key clients
  • Champion all company/store initiatives
  • Manage holds and ensure adherence to hold policy
  • Manage will call and ensure adherence to will call policy
  • Manage preorders and memos
  • Utilize technology to drive sales: BG Connect, option 7, BG.com, social media
  • Management of assistant team: monthly scheduling, clinic/meeting attendance, follow up on daily task completion
  • Running client appointments in absence of shopper
  • Additional duties as assigned


Qualifications:

Requirements:
  • Ability to communicate effectively with peers, customers, and management
  • Strong interpersonal skills
  • Detail oriented with ability to handle multiple projects simultaneously
  • Excellent organization and follow up skills
  • Excellent customer service skills
  • Previous retail experience
  • Computer skills
  • Management experience preferred

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