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Front Desk Agent

3 months ago

Pompano Beach, United States Hillsboro Club Full time

The Hillsboro Club is looking for an experienced Front Desk Agent to support the operations of the Front Desk Department at our gorgeous property. This position will be responsible for handling all member inquiries, making reservations, and assisting with any needs or concerns during their stay. They will also be responsible for managing check-ins and check-outs, processing payments, and maintaining accurate records of all transactions. We are looking for someone who is respectful, friendly, reliable and is passionate about working in hospitality.

The Club operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

This is a full-time, hourly position with a competitive compensation of $19 per hour, paid biweekly. The Hillsboro Club also offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.

General Requirements:

  • Greet all guests with a warm and friendly demeanor upon arrival.
  • Check guests in and out, ensuring all necessary information is obtained and accurate.
  • Process payments and maintain accurate records of all transactions.
  • Assist guests with any inquiries, requests, or concerns they may have during their stay.
  • Manage reservations and make sure all guest information is up to date.
  • Liaise with housekeeping and maintenance to ensure all guest requests are fulfilled.
  • Answer phone calls and emails promptly and professionally.
  • Maintain a clean and organized front desk area.
  • Provide information and recommendations to guests about local attractions, restaurants, and events.
  • Uphold the highest standard of customer service and represent the club in a positive manner at all times.
  • Attend team meetings and training sessions as required.
  • Other duties as assigned by management.
Education and Experience:
  • High school diploma or equivalent required; associate or bachelor's degree in hospitality, business, or related field preferred.
  • Minimum of 2 years experience in a customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in Microsoft Office suite and other computer systems.
  • Knowledge of reservation software (e.g. Opera, Maestro) is a plus.
  • Must be available to work evenings, weekends, and holidays as needed.
  • Must be able to stand for long periods and lift up to 30 pounds
Our Benefits
  • Competitive Salary.
  • Free Employee Meals.
  • Recognition Awards.
  • Training & Development.
  • Paid Time Off / Holiday Pay.
  • Medical, Dental, Vision health insurance.
  • Generous retirement/401k benefits.
  • Supplemental insurance for Life, AD&D, and more.

Who we are:

Hillsboro Club Video

Founded in 1925, The Hillsboro Club is a private residence club for members and their guests in South Florida. Encompassed by the Atlantic Ocean and the inland waterway of Lighthouse Point, the Club is set on 15 acres of beautiful tropical landscaping with more than 1,000 feet of private sandy beach. The Club offers 144 Florida-style rooms and suites with balconies and varying views from oceanfront to garden and inland waterway.

The Hillsboro Club is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.