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Part-Time Shipping and Retail Associate

3 months ago

Houston, United States FedEx Ground Full time

This position generally works 18-25 hours per week.

POSITION SUMMARY:

The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office's retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisor and assist other Team Members in performing limited store functions

Understands and models the Purple Promise to make every FedEx experience outstanding Service

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Maintains a safe, clean and orderly retail Store Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change

Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability

Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

Takes preemptive action to prevent errors and waste

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures Self-Management

Performs multiple tasks at the same time

Looks for opportunities to improve knowledge and skills within the retail Store

Adheres to all FedEx Office standards, as outlined in the Team Member Handbook

All other duties as needed or required of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education

Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 50 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives. FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant

on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.