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Manager, End User Services

2 months ago

Norwalk, United States The Ladders Full time
Graham Capital Management, L.P. ("GCM") manages assets on behalf of global pensions, sovereign wealth funds, endowments and foundations, investment management advisors and qualified individual investors. GCM manages quantitative and discretionary trading portfolios with a variety of return and volatility objectives, as well as blended portfolios that include a combination of quantitative and discretionary strategies. Strategies trade a broad range of markets spanning global interest rates, currencies, commodities and equities and are designed to produce attractive absolute and risk-adjusted returns with low correlation to traditional assets and other alternative strategies.

The foundation of GCM's sustainability and success is the experience and effectiveness of its people. The firm cultivates talent, encourages the diversity of ideas, and respects the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them. We recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation.

Description

Graham Capital Management, L.P. is seeking a highly skilled and experienced IT Manager to join the Firm's tech support end user services / help desk team. This role oversees the help desk operations, ensures efficient resolution of IT-related issues, and implements strategies to improve end user satisfaction and service quality.

Responsibilities
  • Leadership and Management
    • Lead and manage a team of three support engineers.
    • Provide technical guidance, mentorship and professional development opportunities for end user services staff.
    • Manage relationship with managed service providers for remote offices.
  • Operational Oversight
    • Oversee daily help desk operations, ensuring timely and effective resolution of IT support requests.
    • Installation, inventory, and maintenance of workstations including troubleshooting and software upgrades.
    • Senior-level technical ability in the areas of trade floor support, market data, execution applications
    • Act as point of escalation for difficult or unresolved issues.
  • Strategic Planning
    • Responsible for monthly reports to senior management, project management, strategic thinking, and capacity planning.
    • Develop and maintain strong relationships with internal stakeholders.
    • Stay up to date with latest industry trends and technologies and recommend new solutions for improvement.
  • Participation in off-hours and Friday on-site support on a rotating basis with other staff members as needed.
Requirements
  • BA/BS in Computer Science or related field.
  • 7 + years of experience in workstation technical support, management preferred.
  • Strong interpersonal and communication skills (verbal and written)
  • Financial Services industry experience is required.
  • Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment.
  • Ability to multi-task and work on several projects at once.
  • Experience with all Microsoft desktop software particularly Microsoft Windows 11 and Office 365.
  • Familiarity with market data applications from vendors such as Bloomberg and Refinitiv.
  • Knowledge of desktop management policies, procedures, and software for workstation inventory, patching, health monitoring, software packaging and distribution.
  • Printer and/or print vendor management is desired.
  • Mobile Device Management (iOS/Android) is desired.

Our current hybrid work arrangement requires that all employees be fully vaccinated against Covid-19 and commute into our office Mondays through Thursdays, with the option to work remotely on Fridays.

Base Salary Range

The anticipated base salary range for this position is $150,000 to $250,000. The anticipated range is based on information as of the time this post was generated. The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications.

Base salary or rate does not include other forms of compensation or benefits offered in connection with the advertised role.

GCM is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.