Loan Operations Manager
4 weeks ago
Job Type Full-timeDescriptionThe primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. One of the primary means to achieve this is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. In addition, this position will direct the operations of Loan Operations Support, ensuring the department meets organizational, financial, operations, service, and growth plans. The pay range for this position is $69,333.89 to $86,667.36 per year. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role.Essential Functions and Responsibilities: Manage the Loan Operations and Indirect Loan Operations Support staff to ensure the financial needs of existing members are met and the highest level of member service is provided, in accordance with Del Norte Credit Union's polices. Monitor and analyze department processes to enhance and streamline; including but not limited to Titles Received, Mobile Home Escrow Analysis.Select talent, train, develop, and effectively role model and motivate high job performance.Work closely with Branch Operations to ensure member needs are addressed in a timely manner. Oversee department operational policies and procedures to ensure optimum efficiency, effectiveness, and compliance.Deliver outstanding service to both internal & external members that meet or exceed our member service standards. Promotes a needs based member education culture within the branch both by example and training employees to identify opportunities to promote credit union products and services to live DNCU's mission of improving lives while meeting and/or exceeding established member education goals.Proactively model and coach the principles of Thought Patterns for High Performance. Oversee overall operations, performance and profitability of department. Implement and maintain established policies, operating procedures, and security; monitor and ensure that mandatory annual compliance courses are completed as assigned.Demonstrate enthusiastic support of corporate mission, core values and long term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and work procedures. Demonstrate thorough knowledge of the credit union's products and services. Participate with and support management in the development, implementation and accomplishment of departmental and organizational strategic short & long term goals and objectives.Performs job related duties as assigned. In support of the Credit Unions performance excellence initiatives all managers are expected to take ownership of several strategically important responsibilities including: Managing their staff in alignment with the credit union's management philosophy. The identification and implementation of training and development needs for everyone in their department, including cross-training and succession planning.Building and managing vendor relationships including costs, risks and timely review of contracts for assigned vendors. Compliance with all related policies, procedures and regulations; the documentation and improvement of departmental processes and procedures. Serving on cross functional project teams and making sure that all associated tasks are completed timely. Successfully fulfilling these responsibilities will help ensure the Credit Union continuously improves and maintains sound relationships with regulators and vendors. RequirementsExperience: Three years to five years of similar or related experience. Education: A two year college degree, ORCompletion of a specialized course of study at a business or trade school, OR Completion of a specialized and extensive in-house training or apprenticeship program.Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Must demonstrate solid leadership and member service skills; excellent communication and problem resolution skills.Handle sensitive information with complete confidentiality and professionalism.Excellent verbal & written communication skills.Critical thinker / Effective problem solver.Collaborative service skills; proven, effective manager of high performers.Willing and eager to exceed expectations; demonstrated excellence in all aspects of call center operations and administration.Demonstrated proficiency with 10 key calculator and Windows and other MS Office applications. Physical Requirements: May require sitting or standing for extended periods of time.
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Loan Operations Specialist
3 weeks ago
Espanola, United States Del Norte Credit Union Full timeJob Type Full-time Description The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with...
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Loan Operations Specialist
4 weeks ago
Espanola, United States Del Norte Credit Union Full timeJob Type Full-timeDescriptionThe primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with...
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PT - Outpatient - Espanola NM
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Espanola, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Espanola, NM (northern NM area) to administer patient care in accordance with a physician established care plan.This role is a 1099 contract opportunity, with care being provided at the patients residence. Patient needs range from weekly hours to 24-hour care. This allows for...
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Espanola, NM, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Espanola, NM (northern NM area) to administer patient care in accordance with a physician established care plan. This role is a 1099 contract opportunity, with care being provided at the patient’s residence. Patient needs range from weekly hours to 24-hour care. This allows for...
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Espanola, NM, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Espanola, NM (northern NM area) to administer patient care in accordance with a physician established care plan.This role is a 1099 contract opportunity, with care being provided at the patients residence. Patient needs range from weekly hours to 24-hour care. This allows for...
