Guest Services Agent

7 days ago

Englewood, United States Wyndham Hotels & Resorts Full time

** Guest Services Agent**

Location: Greenwood Village, CO, US

Property Name: La Quinta by Wyndham Denver - Tech Center Req Id: 14167

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Denver - Tech Center location in Greenwood Village, Colorado.

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log and Trace File daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be aware of all rates, packages and special promotions as listed in the Red Book.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates.

* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

* Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Be able to complete a bucket check, room rate verification report, and housekeeping report.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.

* Assist guests with safe deposit boxes.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our companys core values. We are proud to reward our full time team members with comprehensive benefit programs and resources which include:

* Health insurance with HSA and FSA options

* Dental insurance

* Vision insurance

* Life/AD&D insurance

* Short- and Long-Term Disability coverage

* 401(k) with generous company match

* Paid Time Off (PTO)

* Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Wage Rate: $14.00

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Denver - Tech Center, 7077 South Clinton Street, Greenwood Village, Colorado 80112

Employment Status: Full-time

  • Guest Service Agent

    2 weeks ago

    Englewood, Colorado, United States Stonebridge Companies Full time

    Job Title: Guest Service Agent at a Hotel in Englewood, ColoradoEssential Duties and Responsibilities:Operate the front desk following standard procedures with exceptional guest service.Check registration cards for accuracy and completeness.Maintain accurate cash sheet and balance cash drawer.Know emergency procedures and respond accordingly.Be knowledgeable...

  • Guest Service Agent

    3 weeks ago

    Englewood, United States Stonebridge Companies Full time

    City, State: Englewood, Colorado $18-$19 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Service Agent

    4 weeks ago

    Englewood, United States Stonebridge Companies Full time

    City, State:Englewood, Colorado$18-$19The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Service Agent

    4 weeks ago

    Englewood, United States Stonebridge Companies Full time

    City, State:Englewood, Colorado$18-$19The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Service Agent

    1 month ago

    Englewood, United States Hyatt House Denver Tech Center Full time

    Job DescriptionJob DescriptionWelcome Home!We are looking for a member of the family. Our team and guests alike bring together the concept of making a house into a home while still providing the perks of a hotel. We provide our guests with all the comforts of home with a familiar smile.Bonus Material:Get paid dailyHoliday PayComplimentary parking and...

  • Guest Service Agent

    4 weeks ago

    Englewood, United States Hyatt House Denver Tech Center Full time

    Job DescriptionJob DescriptionWelcome Home!We are looking for a member of the family. Our team and guests alike bring together the concept of making a house into a home while still providing the perks of a hotel. We provide our guests with all the comforts of home with a familiar smile.Bonus Material:Get paid dailyHoliday PayComplimentary parking and...

  • Guest Service Agent

    1 month ago

    Englewood, United States Drury Hotels Company, LLC Full time

    Pay is $19 per hour! Quarterly Bonus! 90-Day Raise! Family-Sized Benefits! Property Location: 9445 E. Dry Creek Road - Centennial, Colorado 80112 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here...

  • Guest Service Agent

    3 weeks ago

    Englewood, United States Drury Hotels Company, LLC Full time

    Property Location: 9445 E. Dry Creek Road - Centennial, Colorado 80112 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Front Desk Agent

    1 month ago

    Englewood, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. RTD Passes Available! Big Plus: Hilton experience particularly in OnQ. Pay Range: $19.00 - $20.00 Per Hour Based on ExperienceApplication Deadline:...

  • Front Desk Agent

    2 weeks ago

    Englewood, Colorado, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. RTD Passes Available Big Plus: Hilton experience particularly in OnQ. Pay Range: $ $20.00 Per Hour Based on ExperienceApplication Deadline: June 30,...

  • Front Desk Agent

    3 weeks ago

    Englewood, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. RTD Passes Available! Big Plus: Hilton experience particularly in OnQ. Pay Range: $19.00 - $20.00 Per Hour Based on ExperienceApplication Deadline:...

  • Guest Services Manager

    4 weeks ago

    Englewood, United States Crescent Services Full time

    DEPARTMENT: Front OfficePOSITION: Guest Services ManagerJOB OVERVIEW: Supervise the daily operations of Guest Services and staff to maximize revenues and profits while attaining optimal guest satisfaction. **Must have open availability, including weekends, nights, and holidays. Scheduled is is based on hotel business needs.**Big Plus: Hilton experience...

  • Guest Services Supervisor

    2 weeks ago

    Englewood, Colorado, United States Crescent Services Full time

    DEPARTMENT:Front OfficePOSITION:Guest Services ManagerJOB OVERVIEW: Supervise the daily operations of Guest Services and staff to maximize revenues and profits while attaining optimal guest satisfaction. Must have open availability, including weekends, nights, and holidays. Scheduled is is based on hotel business needs.Big Plus: Hilton experience...

  • Front Desk Agent

    2 months ago

    Englewood, United States Crescent Hotels & Resorts Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. RTD Passes Available! Big Plus: Hilton e Agent, Front Desk, Guest Service, Processing, Hotel

  • Customer Service Representative

    1 month ago

    Englewood, United States Damy Anderson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    4 weeks ago

    Englewood, United States Damy Anderson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Englewood, United States Chad Carlisle - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 month ago

    Englewood, United States April Welch - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you a people person with a knack for building rapport? Do you thrive in environments where you can engage with customers? If so, joining a State Farm independent contractor agent might just be the perfect fit for you! Our agents specialize in offering State Farm insurance and financial services, providing a...

  • Guest Reservations Coordinator

    2 weeks ago

    Englewood, United States Crescent Services Full time

    Full job description:Job Category Guest Reservations Coordinator - $19.00 - $20.00 Location: The Inverness Denver, a Hilton Golf & Spa Resort Schedule: Full Time - Tuesday to Saturday Located Remotely? N Relocation? N Position Type Non-Management Application Deadline: July 30, 2024, or until the position has been filled. As a Guest Reservations Coordinator,...

  • Customer Service Representative

    4 weeks ago

    Englewood, United States Lori Rickert - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you ready to join a dynamic team that's been making waves in insurance since 1990? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Colorado - we offer flexible scheduling, a supportive work environment, and plenty of fun...