Guest Service Agent

1 week ago


Englewood, Colorado, United States Stonebridge Companies Full time

Job Title:
Guest Service Agent at a Hotel in Englewood, Colorado

Essential Duties and Responsibilities:
  • Operate the front desk following standard procedures with exceptional guest service.
  • Check registration cards for accuracy and completeness.
  • Maintain accurate cash sheet and balance cash drawer.
  • Know emergency procedures and respond accordingly.
  • Be knowledgeable about hotel promotions and room amenities.
  • Complete daily reports and audits as required.
  • Keep lobby and office area clean.
  • Set wake-up calls and prepare room status sheet for housekeeping.
  • Take and confirm credit cards and create incident reports when necessary.
  • Answer calls and make reservations with accuracy.
  • Resolve guest complaints and maintain high standards of personal appearance and grooming.
  • Perform any other duties as requested.

Desired Competencies, Work Skills, and Knowledge:
  • Demonstrates accuracy, thoroughness, and provides excellent service.
  • Meets or exceeds productivity standards and solicits customer feedback.
  • Asks for help when needed, includes others in decision-making, and takes responsibility for job performance.

Education and Experience Requirements:

One year certificate from college or technical school; or three to six months related experience; or equivalent combination of education and experience. Ability to read, write, and speak English fluently. Basic computer and POS system skills required.



Work Environment:
The work environment includes indoor setting with exposure to cleaning chemicals and moderate noise levels.

Physical Demands:

Position involves standing, walking, sitting, lifting up to 15 lbs, and push/pull up to 10 pounds.


About the Company:

Our company values diversity and provides equal employment opportunities to all individuals. We offer a supportive work environment where associates are recognized for their contributions and provided with opportunities for growth.


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