Technical Support Manager

1 week ago


Los Angeles, United States Canonical - Jobs Full time

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development. Key responsibilities

Management of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base Continuous improvement to the team's processes and support service delivery Hire, develop and train support team to match business requirements Work with the leadership team to drive growth and transformation initiatives Required skills and experience Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) Leadership experience, and preferably team management experience Confidence under pressure, with proven track record of high customer focus Preferably fluent in two languages, English being primary one Excellent communication skills (verbal and written) Additional skills that you might also bring Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies Proven track record of contributing to Open Source projects Software development experience Experience in working in support organizations Hands on experience with Canonical's products About Canonical

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntuthe world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. We offer: 100% work-from-home Learning and development Competitive salary Recognition rewards Annual leave Priority Pass for travel

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

#LI-Remote #J-18808-Ljbffr



  • Los Angeles, United States CareerBuilder Full time

    Job Description At Luxer One, we're committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves...


  • Los Angeles, United States Luxer One Zoho Full time

    Job DescriptionJob DescriptionAt Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we...


  • Los Angeles, United States Beondeck Full time

    We are seeking a Technical Support Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as...


  • Los Angeles, United States Luxer One Full time

    Job DescriptionAt Luxer One, we’re relentlessly improving the way the world receives goods. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in store orders in retail, we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are seeking a Territory...


  • Los Angeles, United States Luxer One Full time

    Job DescriptionJob DescriptionAt Luxer One, we’re relentlessly improving the way the world receives goods. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in store orders in retail, we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are...


  • Los Angeles, United States Manpower Group Inc. Full time

    Our client, in the telecommunications industry is seeking a Customer Technical Support to join their team. Interested? Please see the details below and apply! Job Title: Customer Technical Support (1st Shift) Location: Chatsworth, CA (100% in office) Pay Range: $31-$34.50/hr What’s the Job? Maintain customer expectations and cultivate positive...


  • Los Angeles, United States Manpower Group Inc. Full time

    Our client, in the telecommunications industry is seeking a Customer Technical Support to join their team. Interested? Please see the details below and apply! Job Title: Customer Technical Support (1st Shift) Location: Chatsworth, CA (100% in office) Pay Range: $31-$34.50/hr What’s the Job? Maintain customer expectations and cultivate positive...


  • Los Angeles, United States NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126255 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with...


  • Los Angeles, United States eatOS POS Inc. Full time

    I**nstallation and Technical Support** **WHO WE ARE**: Based in Los Angeles, CA - eatOS POS Inc. is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new...


  • Los Angeles, United States Beacon Hill Staffing Full time

    As an IT Senior Specialist, you work closely with a team of IT professionals with the main responsibility of implementing local IT projects, providing solutions to issues, and helping manage local stakeholders to ensure the team is delivering a high level of customer service to colleagues and visiting clients. This includes user support, computer setup,...


  • Los Angeles, United States eatOS POS Inc. Full time $18 - $21

    Installation and Technical SupportWHO WE ARE:Based in Los Angeles, CA - eatOS POS Inc. is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and...


  • Los Angeles, United States eatOS POS Inc. Full time $18 - $21

    Installation and Technical SupportWHO WE ARE:Based in Los Angeles, CA - eatOS POS Inc. is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and...


  • Los Angeles, United States Beacon Hill Staffing Full time

    As an IT Senior Specialist, you work closely with a team of IT professionals with the main responsibility of implementing local IT projects, providing solutions to issues, and helping manage local stakeholders to ensure the team is delivering a high level of customer service to colleagues and visiting clients. This includes user support, computer setup,...


  • Los Angeles, United States Cockroach Labs Full time

    Databases are the beating heart of every business in the world. What you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes...


  • Los Angeles, United States Cockroach Labs Full time

    Databases are the beating heart of every business in the world. What you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes...

  • IT Support Analyst

    4 weeks ago


    Los Angeles, United States Harvest Technical Services Full time

    Onsite: Downtown Los Angeles, CA Summary: We're looking for someone who has experience working on an Automatic Dialing System & System Center Configuration Manager (SCCM). Tasks related to troubleshooting, ordering Yubi Keys, and Docking Station setup. Knowledge in ServiceNow. This person will demonstrate a positive attitude, excellent customer service...


  • Los Angeles, United States LiveControl, Inc. Full time

    **Technical Support Specialist** Remote / Operations / Full-Time **LiveControl** LiveControl has created a video production studio in the cloud. Our clients install our 4k multi-camera setup into their venue and our team can fully produce amazing video entirely in the cloud. Completely live, with just the click of a button. We can make your graduation...


  • Los Angeles, United States Na Oiwi Kane Full time

    **Job Title**: C2 Technical Agent Support SME -4746 **Job Location**: Los Angeles, CA 90009 **Job Summary** Galapagos Federal Systems LLC is seeking an enthusiastic and highly qualified individual to join our diverse team as an SSC C2 Technical Agent Support Specialist. This role offers the opportunity to work directly with SSC Technical Agents within the...

  • Investments Manager

    1 week ago


    Los Angeles, United States Iconic Manager LLC Full time

    **Summary**: The Manager, Investments will play a pivotal part in the end-to-end investment process from initial due diligence through deal close. As a Manager you will collaborate with team members across the organization to support the execution and evaluation of strategic investment opportunities. **Responsibilities**: - Evaluate acquisition...


  • Los Angeles, United States Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...