Front Desk Agent

3 months ago

Daytona Beach, United States The Shores Resort and Spa Full time

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

At the Shores Resort and Spa we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Shores Resort and Spa can mean for you The Shores Resort and Spa boasts 212 guest rooms, and 20,000 sq ft of event space.

Overview:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists by providing a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.


If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.


Your Role:

  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The guest services attendant will welcome each guest to our hotel.
  • Provide efficient, professional Check-in (tasks include):
  • Request photo identification; verify name and if guest is of legal age to rent a room.
  • Explain parking options, and ask which option they prefer to use.
  • Register guest in Opera (Property Management System)
    • Establish proper credit for room and tax
    • Establish credit for incidentals, or restrict services if credit is not provided.
    • Get the names of all additional Guests in room
    • Give requested room type, if available (if room type not available, explain situation to the Guest).
  • Ask Guest for the number of keys to be issued, and create keys
  • Retrieve letters, faxes, or other packages for Guests at time of check in.
  • Give overview of the hotel, and walk guest to front entrance or elevator
  • Introduce the Guest to the bell staff member that will be escorting them to their room.
  • Offer name, phone extension, and invite Guest to call on individual personally for additional assistance
  • "Be the difference" with all guest and employees and do more than just the norm".
  • All other tasks and assignments in your scope provided to you by the supervisor and manager.


Qualifications:

Education:

High school diploma preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

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