Customer Service Rep

2 weeks ago


Newnan, United States Jordansitter Full time

**Customer Service Rep - Construction Machine Parts**

Assist in the sale of wheel loader parts through consulting with clients/dealership parts departments in support of their repair of the equipment.

**SUMMARY**

The aftermarket parts sales specialist will process parts sales orders from order receipt to shipment, and will assist dealers/customers in finding the correct parts. Follows up on back orders with procurement and updates customers accordingly. Assists in processing parts returns and discrepancies.

**DUTIES**

**22nd February, 2022**

* Issue sales order, pick up ticket, and invoice by IDMS.

* Communicate with dealers by phone/email to assist finding the correct parts.

* Investigate and resolve complaints of customers

* Works closely with customer stakeholders in parts and service

* Works closely with internal stakeholders/departments in: Dealer support, Service operation, Service training, Reman center, Parts planning, and Parts Sales

**REQUIREMENTS**

* High School diploma

* 5+ years Customer Service Experience

* Proficiency in Microsoft Office Suite

**QUALITIES**

* Team player with positive attitude and disposition

* Detail and process oriented with ability to identify root problems/cause

* Customer Service with effective communication skills

* Forward thinking and creative problem solving

#heavyequipment #AftersalesSupport #PartsSales #DealerPartsSupport #WheelLoader #ConstructionEquipmentJobs #MiningEquipmentJobs #AftermarketPartsJobs #AtlantaJobs #Hiring #CustomerSupportJobs #AftersalesSupport #Aftersales #ProductSupportJobs #WheelLoader


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