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2 weeks ago
**Customer Service Rep - Construction Machine Parts**
Assist in the sale of wheel loader parts through consulting with clients/dealership parts departments in support of their repair of the equipment.
**SUMMARY**
The aftermarket parts sales specialist will process parts sales orders from order receipt to shipment, and will assist dealers/customers in finding the correct parts. Follows up on back orders with procurement and updates customers accordingly. Assists in processing parts returns and discrepancies.
**DUTIES**
**22nd February, 2022**
* Issue sales order, pick up ticket, and invoice by IDMS.
* Communicate with dealers by phone/email to assist finding the correct parts.
* Investigate and resolve complaints of customers
* Works closely with customer stakeholders in parts and service
* Works closely with internal stakeholders/departments in: Dealer support, Service operation, Service training, Reman center, Parts planning, and Parts Sales
**REQUIREMENTS**
* High School diploma
* 5+ years Customer Service Experience
* Proficiency in Microsoft Office Suite
**QUALITIES**
* Team player with positive attitude and disposition
* Detail and process oriented with ability to identify root problems/cause
* Customer Service with effective communication skills
* Forward thinking and creative problem solving
#heavyequipment #AftersalesSupport #PartsSales #DealerPartsSupport #WheelLoader #ConstructionEquipmentJobs #MiningEquipmentJobs #AftermarketPartsJobs #AtlantaJobs #Hiring #CustomerSupportJobs #AftersalesSupport #Aftersales #ProductSupportJobs #WheelLoader
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