Patient Services Coordinator

4 weeks ago

Mobile, United States USA Health Full time

Overview:

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Responsibilities:

Works at front desk of cancer center and oversees the check in and registration of patients to Include all requirements of registration paperwork, copay collection, scheduling, verification of patient contact information and all other functions required for services provided to oncology patients; as the first person patient will see, acts as ambassador of front line service for patients; travels to various MCI locations to provide front desk coverage; greets and welcomes all customers utilizing USA customer service model; assists with patient flow and coordinate a positive patient experience throughout the check In process; independently completes front desk responsibilities; maintains strong working relationships with administrative and clinical teams; participates as a key contributor to the JP Morgan patient satisfaction initiatives within the department; cross-trains in multiple administrative support functions; proactively update patients on waits and delays; proactively identifies opportunities for improvement and facilitates problem resolution; demonstrate maturity and professionalism with patients, staff and leaders; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Qualifications:

High school diploma or equivalent and two years of clerical experience in a customer service or healthcare setting.

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