Customer Service Representative

2 months ago


League City, United States Doctor Cool Full time
Client Support

Are you a highly skilled and motivated individual who loves helping others? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opening for a Client Support position at our company.

In this role, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and resolving any issues they may have. You will have the opportunity to work closely with our clients, building strong relationships and becoming their go-to person for any support needs.

Why Should I apply:
  • Flexible schedule to maintain a healthy work-life balance
  • Generous paid time off to recharge and relax
  • Comprehensive health, dental, and vision insurance for your well-being
  • Life insurance to protect you and your loved ones
  • 401k matching to help you plan for the future
  • Employee discount on our delicious products
  • Paid training to enhance your skills and knowledge
  • Potential for bonus pay to reward your hard work
Responsibilities:
  • Connect callers to the correct person within the office
  • Scheduling service calls
  • Renewing contracts
  • Checking PP24 daily for alerts
  • Entering maintenance contracts/recurring events in Service Titan
  • Schedule current maintenance visits
  • Contact past due and expired maintenance agreements
  • Reach out to new potential maintenance members (outbound calls)
  • Provide weekly and monthly reports on maintenance numbers
  • Keep swag bags available for service technicians
Requirements:
  • Excellent communication and interpersonal skills
  • Strong phone/e-mail skills (Mostly phone)
  • Complete and concise message taking is a must
  • Critical thinking and problem solving
  • Must be able to de-escalate/defuse anxious clients quickly
  • Construction experience preferred
  • Goal Driven

Location: League City, TX (South Houston)

If you are looking for a rewarding career where you can make a difference and grow professionally, apply now and join our team

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