System Level Customer Support Engineer

3 weeks ago


Baltimore, United States Georgia IT Inc Full time
Job Title : System Level Customer Support Engineer
Location : Baltimore, MD
Position Type : Contract

Candidate for this role must have:
  • Bachelors degree and/or more experience in a related Field
  • Experience with VOIP/SIP
  • Experience in large scale UC/CC Enterprise Solution Implementation and Managed Services Support
  • 5-8 years' experience with Avaya Aura communications including CS1000
  • CM core including CCElite and CMS, Enterprise Dial Plan and station programming within the implementation of AVAYA Communication Manager, SMGR, Session Manager
  • Ability to manage time well and meet multiple deadlines
  • Experience with- XML and/or VBScript
  • Experience with any of the following:
    o Avaya ProVision
    o Avaya Session Manager
    o Avaya SMGR
    o Avaya IX Messaging
    o Unified Communications - Video Conferencing, and CC Elite/CMS
    o Avaya Workplace and Workspaces

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