Guest Experience Manager
3 weeks ago
Guest Experience Manager - New Restaurant Opening New
My client is seeking an experienced Guest Experience Manager for their planned new opening in Los Angeles. This company is celebrated for its unique fusion of Japanese, Brazilian, and Peruvian cuisines, creating vibrant and innovative dining experiences. With a dynamic atmosphere and creative culinary offerings, it has established itself as a destination for adventurous food enthusiasts seeking eclectic flavors and lively ambiance.
Responsibilities:
Overseeing operations to ensure that guests receive high-quality service that exceeds their expectations
Handling guest inquiries, feedback, and complaints promptly and effectively, striving to resolve issues and enhance guest satisfaction
Training and coaching staff on customer service standards, communication skills, and problem-solving techniques to enhance the overall guest experience
Collecting and analyzing guest feedback, reviews, and performance metrics to identify areas for improvement and implement strategies to enhance the guest experience
Ideal Guest Experience Manager:
2-3 years experience in a similar management role, preferably in the LA hospitality scene
Experience in a high volume establishment
Management experience for a 100+ team
Strong problem-solving abilities and the ability to handle guest complaints and resolve issues quickly and diplomatically
Strong leadership skills with the ability to effectively manage and motivate a diverse team
If youre interested in this opportunity, please send your resume to Dylan today
COREcruitment are experts in recruiting for the service sector. We currently have live roles across the UK, Middle East, Europe, North America, Southeast Asia, Africa and Australia. To view other great opportunities please check out our website at www.corecruitment.com
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