Director of Operations

3 weeks ago

Knoxville, United States OnLine Transport, Inc. Full time

Director of Operations

Frontier Transport is looking for an experienced Director of Operations who will lead and develop the strategy to deliver a Best-in-Class experience for our customers, drivers, and employees. This individual must have experience leading and growing an asset-based Truckload operation with multi-site accountability. The successful candidate will combine excellent interpersonal skills with an understanding of established KPIs for both revenue/utilization and cost management to exceed established targets.

Job Type: Full-time

Location: Knoxville, TN.

Travel: 25%

Responsibilities:

  • Ensure full and appropriate utilization of company equipment and labor.
  • Set goals, mentor and coach department employees to assist in meeting established goals.
  • Establish a culture of Safety First in all actions and ensure risk mitigation actions are executed.
  • Build and maintain a positive work environment recognizing and valuing team members and their contributions. Maintain frequent communication within Terminal locations and across organizations.
  • Work with Regional Director to improve upon revenue and profit (Realigning the network, Adjusting Lanes, etc.)
  • Provide input and assistance in the development and implementation of procedures and standards of service to effectively support and achieve performance results and customer satisfaction.
  • Maintain customer satisfaction, provide problem solving resources, and handle escalated customer issues.
  • Develop actions to manage variable cost inputs (Fuel, Out of Route Miles, Deadhead %)
  • Maintain a safe and clean working environment and comply with federal, state, and corporate safety and environmental activities.
  • Embrace, promote and lead continuous improvement efforts.
  • Other duties as assigned.

Experience:

  • 5+ years of prior experience in the Trucking and / or Transportation industry
  • 2+ years of experience in an Operations leadership role leading multiple sites.
  • Proven ability to train, supervise, evaluate and provide work direction and guidance to others.
  • TMW and or Samsara Software experience preferred.
  • Prior experience growing and scaling Terminal Operations in an Asset operation.
  • Comprehensive knowledge of regulations impacting daily operations (i.e. national / state level DOT regulations)
  • Hands-On Leadership Ability
  • Excellent communication skills (written and verbal)
  • Ability to analyze situations accurately and adopt an effective course of action.

We offer a strong benefits package including:

  • Health care: Medical, Dental and Vision
  • Health Savings Account
  • Insurances: Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance
  • Paid Vacation/PTO
  • 401K Plan with company match
  • Access to company resort Gatlinburg, TN

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