Director of Operations
4 weeks ago
Director of Operations
Frontier Transport is looking for an experienced Director of Operations who will lead and develop the strategy to deliver a Best-in-Class experience for our customers, drivers, and employees. This individual must have experience leading and growing an asset-based Truckload operation with multi-site accountability. The successful candidate will combine excellent interpersonal skills with an understanding of established KPI’s for both revenue/utilization and cost management to exceed established targets.
Job Type: Full-time
Location: Knoxville, TN.
Travel: 25%
Responsibilities:
- Ensure full and appropriate utilization of company equipment and labor.
- Set goals, mentor and coach department employees to assist in meeting established goals.
- Establish a culture of Safety First in all actions and ensure risk mitigation actions are executed.
- Build and maintain a positive work environment recognizing and valuing team members and their contributions. Maintain frequent communication within Terminal locations and across organizations.
- Work with Regional Director to improve upon revenue and profit (Realigning the network, Adjusting Lanes, etc.)
- Provide input and assistance in the development and implementation of procedures and standards of service to effectively support and achieve performance results and customer satisfaction.
- Maintain customer satisfaction, provide problem solving resources, and handle escalated customer issues.
- Develop actions to manage variable cost inputs (Fuel, Out of Route Miles, Deadhead %)
- Maintain a safe and clean working environment and comply with federal, state, and corporate safety and environmental activities.
- Embrace, promote and lead continuous improvement efforts.
- Other duties as assigned.
Experience:
- 5+ years of prior experience in the Trucking and / or Transportation industry
- 2+ years of experience in an Operations leadership role leading multiple sites.
- Proven ability to train, supervise, evaluate and provide work direction and guidance to others.
- TMW and or Samsara Software experience preferred.
- Prior experience growing and scaling Terminal Operations in an Asset operation.
- Comprehensive knowledge of regulations impacting daily operations (i.e. national / state level DOT regulations)
- Hands-On Leadership Ability
- Excellent communication skills (written and verbal)
- Ability to analyze situations accurately and adopt an effective course of action.
We offer a strong benefits package including:
- Health care: Medical, Dental and Vision
- Health Savings Account
- Insurances: Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance
- Paid Vacation/PTO
- 401K Plan with company match
- Access to company resort – Gatlinburg, TN
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