Customer Service Advisor

2 weeks ago


Sacramento, United States Papé Group Full time

** Customer Service Advisor**

**Job Category****:** Sales **Requisition Number****:** CUSTO010913 Showing 1 location **Job Details**

**Description**

****PAPE MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - SACRAMENTO, CA.****

****CUSTOMER SERVICE ADVISOR:****

Accepting applications for a Customer Service Advisor territory that will serve the Northern Sacramento area. Responsibilities include:

* Providing after-market sales support for the parts and service departments.

* Proactively monitoring customer fleet repairs and maintenance using telematics.

* Promoting and selling telematics subscription renewals, extended warranties and planned maintenance plans.

* Managing customer base using CRM software.

Territory level business and relationship management skills are required. Experience planning, developing and executing sales action plans is helpful. Must be self-motivated and have excellent customer relation skills. Communication, both oral and written, must be above average. Candidate must possess a strong desire to succeed in a fast paced and demanding environment. Time management skills required. Applicant must be knowledgeable and experienced in both parts and service. Actual outside sales experience is an added plus.

****Why work for Pape:****

* **Competitive pay based on your skills, training and experience level.**

* **Outstanding benefits including ** 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.

* **Advancement** Pape is a dynamic, growth-oriented organization with a focus on promoting from within.

* **Stability and reputation** Pape is a family-owned, fourth-generation company with over 150 locations, over 4,000 members and 80 plus years of experience. Pape is known for their stability, honesty and integrity.

* **Equipment** We have the largest equipment inventory in the West and an unparalleled parts inventory

* **Employee impact** Enjoy an open-door policy where your voice will be heard and your opinions will matter.

* **Training** You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

*****The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.*****

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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